Hi! I understand you're experiencing an issue where your Hallow prayer streak resets around day 50 to 52, even though you've prayed and expected it to continue. That sounds like something we should definitely look into carefully.
First, just to clarify: - Are you using the same account consistently when this happens? Sometimes logging in with different accounts can cause streak resets. - Does this happen right after you log your prayer for the day, or does the streak reset appear the next time you open the app? - Have you noticed any connectivity issues (like spotty internet) when you try to log prayers at that streak length?
In the meantime, here are some steps you can try to prevent that from happening and possibly restore your streak:
1. Update the Hallow app: Make sure you have the latest version installed from the App Store. Updates often fix bugs that could cause streak glitches. 2. Check your internet connection: A stable connection ensures your prayers log correctly to your account. If your connection is unstable, the app might not register a prayer day. 3. Manually update your streak: Within Hallow’s settings or streak view, there might be an option to manually add missed prayers or update your streak if it didn’t log correctly. This can be handy in cases like yours. 4. Confirm you’re logged into the correct account: Sometimes logging out and back into your Hallow account can refresh data and fix sync problems. 5. Restart your phone: A quick reboot can sometimes resolve temporary app glitches. 6. Clear any app cache (if available): iOS apps don’t have manual cache clearing, but reinstalling the app can act as a fresh start (make sure you remember your login details before uninstalling).
If after these steps the problem persists, it might be a deeper bug or sync issue with the Hallow servers around the milestone streak days. In that case, it’s valuable to report the bug with details of the streak reset (including screenshots if possible) to [email protected] for direct investigation.
For additional reference, Hallow’s official streak help page suggests manual adjustments if the prayer didn’t log correctly and encourages confirming account status to avoid losing streak progress12.
Does this make sense so far? Would you like me to guide you through any of these steps more specifically? Also, please let me know if you see any error messages or unusual app behavior during those streak days.
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Daniel Otega
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Hi! I understand you're experiencing an issue where your Hallow prayer streak resets around day 50 to 52, even though you've prayed and expected it to continue. That sounds like something we should definitely look into carefully.
First, just to clarify:
- Are you using the same account consistently when this happens? Sometimes logging in with different accounts can cause streak resets.
- Does this happen right after you log your prayer for the day, or does the streak reset appear the next time you open the app?
- Have you noticed any connectivity issues (like spotty internet) when you try to log prayers at that streak length?
In the meantime, here are some steps you can try to prevent that from happening and possibly restore your streak:
1. Update the Hallow app: Make sure you have the latest version installed from the App Store. Updates often fix bugs that could cause streak glitches.
2. Check your internet connection: A stable connection ensures your prayers log correctly to your account. If your connection is unstable, the app might not register a prayer day.
3. Manually update your streak: Within Hallow’s settings or streak view, there might be an option to manually add missed prayers or update your streak if it didn’t log correctly. This can be handy in cases like yours.
4. Confirm you’re logged into the correct account: Sometimes logging out and back into your Hallow account can refresh data and fix sync problems.
5. Restart your phone: A quick reboot can sometimes resolve temporary app glitches.
6. Clear any app cache (if available): iOS apps don’t have manual cache clearing, but reinstalling the app can act as a fresh start (make sure you remember your login details before uninstalling).
If after these steps the problem persists, it might be a deeper bug or sync issue with the Hallow servers around the milestone streak days. In that case, it’s valuable to report the bug with details of the streak reset (including screenshots if possible) to [email protected] for direct investigation.
For additional reference, Hallow’s official streak help page suggests manual adjustments if the prayer didn’t log correctly and encourages confirming account status to avoid losing streak progress1 2.
Does this make sense so far? Would you like me to guide you through any of these steps more specifically? Also, please let me know if you see any error messages or unusual app behavior during those streak days.