Hi! I see that your CloudEdge history is not working. I'd like to help you get that sorted out. To better understand the problem, could you tell me a bit more? For instance:

- Are you unable to see any recorded videos in your history at all, or is it just a partial history missing?
- Are you using an SD card with your camera for local storage, or relying solely on cloud recordings?
- Have you made any recent changes, like reinstalling the app or changing camera settings?

This will help me narrow down the cause before we try some fixes. Looking forward to your reply!

Cant see any recordings for a fes days, i am using a sd from my local storage but do not rely on it, a havent reinstalled the app

Thanks for the details! Since you're using an SD card for local storage but don’t rely on cloud storage, and you can't see recordings from recent days, let's start by ensuring the SD card is working properly with your CloudEdge device.

Here’s what I suggest step-by-step:

1. Check SD card status in the app:
Open the CloudEdge app and go to the camera’s settings page. Find the “SD card” section. Here you should see if the SD card is recognized and the memory capacity displayed. If the app doesn’t detect the card or shows errors, that may be the reason recordings aren’t saved1.

2. Verify recording mode:
In the settings under “Local Storage” or similar, verify the recording mode. Is it set to event-based (motion detection) or continuous? Event-based only records when something triggers the camera. If no motion triggered during those days, the history would be empty. Also check the recording schedule if available.

3. Check SD card space and format:
Sometimes an SD card fills up and stops recording new footage. If it’s full, you might want to format it (after backing up important footage). Formatting usually can be done inside the app. Formatting clears all storage and often resolves corrupted card issues.

4. Local Playback:
Try using the “Local Playback” feature in the app (often under “Message” page or camera preview) to see if footage can be played directly from the SD card. If this doesn’t show footage, the problem lies with SD card recording or storage10.

If these checks don’t bring the recordings back:

- Double-check your camera’s firmware is up to date.
- Consider rebooting the camera once.
- If nothing works, the SD card may be faulty or not properly inserted.

Please try these steps and let me know what you find. If needed, I can guide you through formatting or deeper checks! Are you comfortable with these steps?

Why is my SD card not visible in CloudEdge?

Thanks for your question about why your SD card might not be visible in the CloudEdge app. Let’s look at some common reasons and solutions to this issue:

1. SD Card Not Properly Inserted or Faulty:
Sometimes the card isn’t fully inserted or the card itself could be defective. Try powering off the camera, removing the card, then carefully reinserting it. Power the device back on and check again. If it still isn’t visible, testing another SD card can help identify if it’s a hardware issue1.

2. SD Card Not Formatted or Unsupported Format:
CloudEdge requires the SD card to be formatted correctly to work. You can format it via the CloudEdge app by going into the camera’s settings and selecting the option to format the SD card. This will erase all data but can solve recognition problems. Also, verify that your SD card is within supported size limits and is a standard SD or MicroSD card2.

3. SD Card Speed or Type Issues:
Lower speed or counterfeit cards sometimes cause problems. CloudEdge cameras usually recommend Class 10 or above cards for reliable recording.

4. Device or Firmware Issues:
Restarting the camera can resolve temporary glitches. If that doesn't help, check for firmware updates for your camera in the app. Sometimes a firmware bug can prevent SD card recognition1.

5. Restore Camera to Factory Settings:
As a last resort, restoring the camera to factory settings can resolve persistent recognition issues. Remember this will reset all user settings.

If you would like, I can guide you through checking the SD card status in the app and formatting it if needed. Would you like me to do that?

No thanks,I can format the card, My only issue is the camera is up nnear the gutter and as i am 73 dont really want to go up ladders if i have to put it back to factoty settings

I completely understand your concern about the camera being high up near the gutter and not wanting to climb a ladder—that makes perfect sense.

The good news is that formatting the SD card through the CloudEdge app itself doesn’t require you to access the camera physically. You can do this remotely from your phone, which will erase and refresh the storage without needing to touch the device.

As for restoring the camera to factory settings, that usually involves pressing a reset button on the camera hardware, which indeed would require physical access. Since you'd like to avoid that, I recommend trying the following first:

1. Format the SD card via the App: This often solves most recording issues caused by SD card errors without resetting the camera itself.

2. Restart the Camera Remotely: Sometimes powering the camera off and on can be done remotely via the app’s settings or by unplugging the power source if easily accessible.

3. Firmware Updates: Check if your camera’s firmware is up to date through the app, as updates can fix bugs affecting SD card recognition or recordings.

If none of these steps solves the issue, and a factory reset is necessary, you might want to ask a family member or a trusted neighbor to help with the physical reset to avoid any risk.

Would you like me to guide you through formatting the SD card via the app now? It’s safe and doesn’t require getting near the camera.

no thanks,

Got it! If you don’t want to format the SD card or reset the camera right now, that’s perfectly fine. Just keep me posted if you want help down the line with anything else—whether it’s about managing notifications, adjusting app settings, or troubleshooting further.

By the way, if you ever want to pause notifications or alarms without turning off the camera completely, I can walk you through that too. Just let me know!

Is there anything else I can help you with today?

sp you recon switching it off at the mains may resolve the issue? how long shoul i leave it off for ?

Yes, switching the camera off at the mains can help resolve certain temporary glitches or connectivity issues with your CloudEdge camera. It essentially performs a power cycle, which can refresh the device’s system.

Here’s what I recommend:

1. Turn off the camera by unplugging it from the power mains.
2. Leave it powered off for about 30 seconds to 1 minute. This allows any residual power to drain and the system to fully reset.
3. Plug it back in and let it boot up completely—this might take a minute or two.
4. Check the CloudEdge app again to see if the history or SD card recognition improves.

This is a simple and safe step you can do without accessing the camera physically if the power plug is reachable. Let me know if you’d like guidance through the process or if you notice any changes after trying this!

Are you satisfied with this solution?

ok will do thanks

That sounds like a good plan! Just to recap, turning the camera off at the mains and leaving it off for about 30 seconds to 1 minute before powering it back on can help clear temporary issues and refresh the system. Once it's back on, check if the recordings and SD card functionality improve.

If you need any help during the process or afterward, feel free to reach out!

Are you satisfied with the solution I provided?

all done now thanks, unplugged it and and plugged it back in worked straight away Many thanks.

I'm really happy to hear that unplugging and plugging the camera back in worked right away for you! Sometimes a simple power cycle is all it takes to refresh the system and clear temporary glitches. If anything else comes up or you have more questions, I’m here to help anytime.

Is there anything else you'd like assistance with today? Are you satisfied with the help I provided?