Hi! I see you’re having trouble with the CloudEdge app showing a black screen and no video on your PC. I’d like to help get this resolved for you. Before jumping to solutions, can you tell me a bit more?

- Is the black screen happening right when you open the app, or only when trying to view a camera feed?
- Have you checked if the camera device you’re trying to view is powered on and connected properly?
- Have you tried restarting the app or your PC already?
- Also, do you have multiple cameras or just one showing this issue?

This info will help me guide you better!

Meanwhile, I can share some common fixes we use for this kind of CloudEdge app video display problem on Windows 10:

1. Check Camera Power and Network: Make sure the camera is powered on and connected to the network properly. Unplug and replug the power cable if needed. Confirm your PC is on the same network. Sometimes power or network issues with the camera cause a blank or black screen in the app.

2. Restart App and PC: Fully close the CloudEdge app, and then reopen it. If that doesn’t help, try rebooting your PC to refresh system resources and network connections.

3. Disable Hardware Decoding in CloudEdge App: Some users have found that turning off hardware video decoding within the app settings fixes black screen issues on Windows. The hardware decoding option uses your computer’s GPU to help process video but sometimes causes conflicts or errors.

4. Update CloudEdge App: Check if you have the latest version of CloudEdge installed. An outdated app can lead to compatibility issues causing video feed problems.

5. Reset the Camera: If your camera has a reset button, hold it for about 10 seconds to reboot the camera itself, then try viewing in the app again.

6. Check Windows Camera Privacy Settings: Although this is less common for external IP cameras, make sure Windows allows the CloudEdge app to access camera/video streams. Go to Settings > Privacy > Camera, and ensure access is enabled for CloudEdge.

If you’ve tried any of these already, let me know which ones, and we can look at deeper troubleshooting. Also, if you can share the camera model or any error messages you see, that'd help!

Are you ready to try these steps with me?