Hi! I understand your CloudEdge camera's motion detection shows "Null" or is not picking up motion as expected. I’d like to help get this working for you.

To start, can you tell me if the motion detection feature was previously working and recently stopped, or is this a new setup? Also, have you checked the motion detection settings within the CloudEdge app regarding sensitivity or zones?

Meanwhile, here are some step-by-step checks we can try on your iPhone with iOS 18.5:

1. Verify Motion Detection Settings:
- Open the CloudEdge app.
- Go to your camera’s settings (tap the three dots on the camera view).
- Find “Motion Detection” or “Alarm Settings”.
- Confirm that motion detection is enabled.
- Adjust the motion sensitivity to a moderate level (usually around 6-8).

2. Check Permissions:
- On your iPhone, go to Settings > CloudEdge.
- Make sure permissions for camera access, notifications, and location are enabled. Proper permissions help ensure alerts and detections work correctly.

3. WiFi Connection Stability:
- Motion detection can be affected if the camera’s WiFi signal is unstable.
- Try moving your camera closer to the router or reducing WiFi interference.
- Restart your router and the camera device to refresh connections.

4. Restart & Update:
- Restart your CloudEdge camera device.
- Check for any firmware or app updates in the CloudEdge app.
- Keeping firmware updated is important to fix bugs related to detection.

5. Storage & SD Card:
- If your camera uses an SD card, verify it is properly inserted and has enough space.
- Sometimes a faulty SD card can cause recording or detection issues.

If after these steps, the motion detection still reads “Null” or doesn’t detect motion, there may be a deeper issue like sensor malfunction or server-side problems.

Would you also mind sharing if you get any error messages or if “Null” appears in specific parts of the app? That info can help pinpoint the problem.

Let me know what you’ve tried, or if you want me to guide you through these steps more interactively!

Motion in Null not picking up motion

Thanks for clarifying your issue—your CloudEdge camera shows “Motion in Null” and is not detecting motion. Let’s dig a bit deeper to fix this.

Here are some tailored steps considering what "Motion in Null" might mean, usually related to motion detection not registering properly:

1. Check App Notification & Alarm Permissions:
Sometimes if the CloudEdge app doesn’t have proper notification permissions or alarm settings disabled, motion alerts won’t register. On your iPhone, go to Settings > CloudEdge, and make sure notifications are allowed. Then, within the CloudEdge app, confirm all motion alarm settings are enabled1.

2. Verify WiFi Stability:
An unstable WiFi connection is a common cause for motion detection failing. It can cause the camera not to send or record motion events properly. Try rebooting your router and moving the camera closer to the router to improve signal strength2.

3. Check Camera Placement and Sensor Orientation:
The PIR sensor (passive infrared sensor) should not face directly towards a moving object vertically, which might cause it to miss the motion. Ensure the camera is angled properly to detect motion across its field of view4.

4. Motion Detection Distance Limitation:
Motion detection works best within about 8 meters (roughly 26 feet). If objects are farther, the sensor might not pick them up. If your camera is facing an area beyond this range, it might explain no motion detection5.

5. Restart the Camera and App:
Restart your camera device and then force-close and reopen the CloudEdge app on your iPhone. Sometimes a fresh app launch and camera reboot can reset detection features.

If after trying these the motion still stays “Null,” it might imply a firmware glitch or sensor issue. In that case, please let me know, and we can take a deeper dive into firmware updates, or if necessary, I can help you escalate the case to CloudEdge support for hardware diagnostics.

Are you able to try these steps and tell me what you observe? That will help ensure the best next steps!

Motion in Null not picking up motion