[CloudEdge] Using iPad mini. Viewing live screen shuts off after 10 minutes. Why?

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Alex Weibel
1 year ago In CloudEdge
Using iPad mini. Viewing live screen shuts off after 10 minutes. Why?

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! It sounds like you're experiencing an issue with the live screen on your CloudEdge app shutting off after 10 minutes while using your iPad mini. Let’s try to figure this out together.

There are a couple of possible reasons why this might be happening:

1. Screen Timeout Settings: The iPad has a built-in screen timeout feature that may be automatically turning off the display after a period of inactivity.

2. App-Specific Limitations: Some apps may have built-in limits on how long you can view the live feed to save resources.

Let's start with checking the screen timeout settings on your iPad:

1. Go to Settings on your iPad.
2. Tap on Display & Brightness.
3. Look for the Auto-Lock option.
4. Set it to a longer duration, or select Never while you are using the CloudEdge app.

Once you've adjusted these settings, see if the live screen still turns off after 10 minutes.

If it continues to shut off, it may be an app-specific limitation. In that case, it would be worth checking for any settings within the CloudEdge app itself that might impact the live view duration.

If you're still experiencing the issue after this, we can look into more advanced troubleshooting steps or consider reaching out to CloudEdge support at [email protected] for additional assistance.

Are you satisfied with the solution I provided, or is there anything else you’d like to explore?

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