Hi there! I understand how important it is to get that photo right for your AustralianETA application. Let's work together to sort this out.

Can you tell me a bit more about the situation? Are you using the app on your phone, or is it on a computer? Also, when you mention poor quality, what exactly do you mean? Is the photo blurry, too dark, or something else?

In the meantime, here are a few general steps to consider:

1. Check the Size and Format: The app typically requires photos to be in JPEG or JPG format and under a certain size, usually around 1 MB. Make sure your photo meets these requirements.

2. Lighting Conditions: When taking the photo, ensure that there's good lighting. Natural light works best! Sometimes, glare from overhead lights can affect the quality, so try finding a more evenly lit spot.

3. Framing: Ensure your face is centered in the frame and there’s enough space around your head. If you’re having trouble with centering, consider using a plain background and hold the camera at eye level.

If you've tried these steps and it's still not working, let me know! We can dig deeper into other potential issues or adjustments that can help.