Hi! I understand the game in the Family Life app pauses at some point and won’t continue no matter what you try. Let’s see how we can get it running smoothly again.

First, could you tell me a bit more about when the game pauses? For example:
- Does it happen after a specific event or time in the game?
- Are you able to unpause at all, or is it completely frozen?
- Have you tried closing the app completely and reopening it, or restarting your device?

Meanwhile, here are some general steps to try based on common causes for game pauses in Family Life and similar apps:

1. Ensure the app is fully updated: Check the Microsoft Store or wherever you got the app to make sure you have the latest version. Updates often fix bugs like freezing or stuck pauses.

2. Clear temporary data or cache: Since you’re on Windows, try closing the app, then clearing any cached data it might have. You can do this by going to:
- Settings > Apps > Family Life > Advanced options > Reset (if available).
This won’t delete your saved games, just temporary data that might cause problems.

3. Check if the pause is actually a game design feature: Some users report that when the game is paused, it stops all progress until you hit the main menu or a specific button to resume playing. Try going back to the main menu and then starting or loading your game again to see if that unpauses it.

4. Avoid pausing during critical in-game moments: If the game tends to freeze when paused around certain years or events (some users mentioned freeze at a specific timeline), try to avoid pausing and letting it run continuously until those points.

5. Reinstall the app: If nothing works, backing up your save (if applicable) and reinstalling the app can sometimes clear persistent bugs.

Could you try these and let me know exactly where it gets stuck or if any messages appear? That will help me give you more tailored advice.

Are you currently playing on a PC with Windows 10 as you mentioned? Also, is your device connected to the internet when the pause happens?

Looking forward to helping you get back into the game! Are you satisfied with this initial guidance?