Hi! I’d love to help get this sorted out. Just to clarify, when you say Family Life! “gets to 4.30m and just stops,” could you tell me a bit more about what exactly is happening? For example:

- Is this during installation, update, or while running the app?
- What do you mean by “4.30m”? Is that a time stamp, a progress bar, or something else?
- Does the app freeze, crash, or just stop responding?

This will help me understand the problem better and guide you effectively. Also, since you mentioned uninstalling and reinstalling didn’t help, knowing your current Windows 10 system details might help us explore deeper solutions.

Looking forward to your details!

While running the app, it just stops, I try to push play and it doesn't do anything.

Thanks for clarifying! Since Family Life! stops and doesn't respond when you hit play, and you've already tried reinstalling, let's walk through some steps to try and resolve this on your Windows 10 device:

1. Restart Your Computer: Sometimes, background processes can interfere with apps. Restarting can clear that up.

2. Run Family Life! as Administrator: Right-click the app icon and select "Run as administrator." This can help if the app needs extra permissions.

3. Check for Windows Updates: Go to Settings > Update & Security > Windows Update and install any pending updates. Sometimes system updates can resolve app issues.

4. Update Graphics Drivers: If the app involves graphics (like video or interactive content), outdated drivers can cause it to freeze. You can update your graphics driver through Device Manager:
- Press Windows + X, select Device Manager.
- Expand "Display adapters," right-click your graphics card, and select "Update driver."
- Choose "Search automatically for updated driver software."

5. Disable Background Programs: Other programs running in the background can interfere:
- Press Ctrl + Shift + Esc to open Task Manager.
- Under the "Processes" tab, close unnecessary apps.
- Then try reopening Family Life! and hitting play.

6. Check Firewall or Antivirus: Sometimes security software may block the app’s functions. Temporarily disable your firewall/antivirus and test if the app works.

7. Clear App Cache or Data (if applicable): Although more common for mobile apps, some PC apps store cache. If Family Life! has an option to clear cache in its settings, try that.

8. Look for an App Update or Patch: Verify on the Family Life! website or app store if there's any update available.

If after these steps the problem persists, please let me know if there are any error messages or if the app logs show anything when it stops. This can help pinpoint the issue further.

Are you able to try these steps now? Let me know how it goes!