[Turbolearn] It is not able to send the verification email to my gmail account

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dragonslayer
7 months ago In Turbolearn
it is not able to send the verification email to my gmail account

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi there! I understand you're not receiving the Turbolearn app verification email in your Gmail account. Let's get this sorted out together.

Could you tell me if you've checked your Gmail spam or junk folders to see if the verification email might have landed there? Sometimes email filters mistakenly send automated messages to those folders.

While you check that, here are some steps we can try:

1. Refresh your Gmail inbox several times to catch any newly arrived emails.
2. Verify the email address you provided in Turbolearn is typed correctly, as a small typo could prevent delivery.
3. Check if you have any filters or rules set up in Gmail that might accidentally archive or delete Turbolearn emails.
4. Try adding the Turbolearn sender email address to your Gmail contacts or safe senders list, so Gmail recognizes it as trusted.
5. If you have an alternate email, you could try registering with that to see if the verification email arrives there.
6. Sometimes email delivery can be delayed—waiting a few minutes and trying to resend the verification email from the app might help.

If after these steps you still don’t receive the email, there might be issues with email servers or settings on our end. In that case, I can escalate this for deeper investigation or assist you in verifying a different email.

Could you please let me know what you’ve tried so far and whether you found any emails in spam or filters? This will help me guide you better!

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