Hi there! I see you mentioned the PixVerse app has not been working since this morning. To help you better, could you please tell me more about what's happening? For example, is the app failing to load, crashing, not generating videos, or something else? Also, if you have tried any steps already, please let me know so I can tailor the assistance accordingly.

Form almost 1 hours the generation process stop at 95%

Thanks for sharing that the PixVerse generation process is stuck at 95% for about an hour. Let’s try to get it moving again.

Here’s a step-by-step approach we can take:

1. Check your internet connection: A stable and strong network is essential for video generation. Since you're on Android with WebKit browser, try switching between Wi-Fi and mobile data to see if that helps.

2. Restart the app or browser session: Sometimes the process can hang temporarily. Close the PixVerse app or browser tab completely and reopen it, then try generating the video again.

3. Avoid using the same AI-trace-ID repeatedly: PixVerse’s backend might slow down or get stuck if duplicate AI-trace-IDs are used for multiple requests. Make sure each generation request has a unique identifier if applicable.

4. Clear cache and data of the app (if you’re using the app): Go to Settings > Apps > PixVerse > Storage > Clear Cache (and optionally Clear Data). This can fix any corrupted temporary files.

5. Simplify the video input: If your video inputs include start and end frame images, make sure those are optimized and not too large. Some users have found that including those images helps avoid the hang.

6. Try generating a shorter or simpler video: To isolate if the issue is related to complexity or length.

7. Update app or browser: Make sure your PixVerse app (or WebKit browser if running web app) and Android OS are up to date.

If after these steps it is still stuck, it could be a backend issue on PixVerse’s side or a specific bug. In that case, contacting PixVerse support directly with your account and video details will help escalate and resolve the issue faster.

Here’s a helpful Reddit discussion mentioning similar problems stuck around 95-99% and suggestions to avoid repeated request IDs and optimize inputs:
1

Can you try these and let me know how it goes? If you've tried some already or face any trouble, tell me so I can assist further! Are you satisfied with this plan?

Common issues causing PixVerse app generation delay

Thanks for asking about the common issues causing delays in PixVerse app video generation. Based on PixVerse platform documentation, here are the frequent causes:

1. Using the same AI-trace-ID for multiple requests: Each video generation request should have a unique AI-trace-ID. Using the same ID repeatedly can cause the backend to slow down or hang your generation process.

2. High concurrent processing load: If you’re making multiple requests simultaneously beyond your plan’s capacity, the system might queue or delay your requests, causing longer generation times.

3. Complex video requests: Videos with very detailed prompts or long durations can take more time to process.

4. Network instability or slow connection: Since video generation involves uploading inputs and downloading result files, poor internet can cause delays or stuck processes.

5. App or browser-related issues: Corrupted cache or outdated app versions may hamper smooth generation.

For more details, PixVerse documentation suggests checking your AI-trace-ID usage and managing request concurrency to avoid delays1 2.

If the problem persists after checking these, contacting PixVerse technical support with your account details will help, as they can look into backend logs for your requests4.

Would you like me to guide you through checking or fixing any of these? Are you satisfied with this overview?

Not working since morning

Hi again! Since you mentioned the PixVerse app has not been working since this morning, I found some helpful video guides that walk through common fixes step-by-step. They cover issues like the app not loading, errors occurring, or the app crashing randomly. Sometimes refreshing the app, clearing cache, or reinstalling can solve the problem quickly.

Here are a few videos you might find useful:
- How To Fix PixVerse App Not Working (2025) — covers general fixes Watch here
- How To Fix PixVerse App Loading Problem | Final Solution — focuses on loading issues Watch here
- How To Fix PixVerse App An Error Occurred | Final Solution — troubleshooting errors Watch here

Based on what you've described, I recommend:
1. Closing the PixVerse app (or browser tab) completely and reopening.
2. Clearing the app cache (Settings > Apps > PixVerse > Storage > Clear Cache).
3. Restarting your Android device to refresh system resources.
4. If possible, uninstall and reinstall the app to get the latest version.
5. Ensuring your device internet connection is stable.

If the app is still stuck or won’t start after trying these, let me know any error messages or behaviors you see. I’m happy to help you further troubleshoot! Are you satisfied with this first set of suggestions?

Not working since morning

Thanks for your patience! Since the PixVerse app hasn't been working since this morning, here’s an updated troubleshooting plan based on recent info from October 2023 issues:

1. Restart the app and device: Fully close the PixVerse app or browser tab, then restart your Android 10 device before reopening the app.

2. Clear app cache and data: Go to Settings > Apps > PixVerse > Storage, then tap Clear Cache. If that doesn't help, try Clear Data (note this may remove saved settings).

3. Check your internet connection: Switch between Wi-Fi and mobile data to ensure a stable connection.

4. Update the app and browser: Make sure you have the latest PixVerse app version or WebKit browser update installed.

5. Avoid repeated AI-trace-ID usage: If you are generating videos programmatically, ensure each request uses a unique AI-trace-ID.

6. Try a simpler generation task: Generate a shorter or less complex video to isolate if complexity is causing the hang.

7. Review common errors: Authentication errors or invalid API keys can cause app failures. Double-check your credentials if using API-based access. The PixVerse docs here are helpful: Common errors and solutions

8. Contact PixVerse support: If the problem persists, reach out to PixVerse technical support via [email protected] or their Discord—this lets them check backend issues related to your account: Support page

Additionally, here are some recent video tutorials guiding fixes for PixVerse app issues:
- How To Fix PixVerse App Not Working (2025): Watch here
- How To Fix PixVerse App Doesn't Work | Final Solution: Watch here

Could you try these steps and let me know if anything changes? If you encounter any error messages or specific behaviors, please share them—I’m here to help! Are you satisfied with this solution plan?

Not working since morning