[PixVerse] Great ai,BUT cannot scroll down through the pages, my generations etc, No help on site!

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lisa
1 year ago In PixVerse
Great ai,BUT cannot scroll down through the pages, my generations etc, No help on site!

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're having trouble scrolling down through your pages and generations in PixVerse, and it seems like there’s no helpful guidance on the site. Let's see if we can get this sorted out together.

To start, could you tell me if this issue happens only within a specific part of the site (like your generations list) or everywhere on PixVerse? Also, are you using any special browser extensions or settings in your WebKit browser on Windows 10 that could affect scrolling?

In the meantime, here are some initial steps we can try to fix your scrolling issue:

1. Refresh the Page and Clear Cache
Sometimes, temporary browser cache can cause interface glitches. Try refreshing the page first. If that doesn’t help, clear your browser cache and cookies and reload PixVerse.

2. Check for Browser Updates
Make sure your WebKit browser is up to date since older versions might have compatibility issues with modern web apps like PixVerse.

3. Disable Browser Extensions
If you have extensions installed, especially ad blockers or script blockers, they might interfere with scrolling. Try disabling them temporarily and see if scrolling improves.

4. Try Keyboard Scrolling
Use keyboard arrows or Page Down/Page Up keys to check if the scroll function works that way, which might help diagnose if the mouse or trackpad scrolling is the issue.

5. Adjust Browser Zoom
Sometimes zoom settings can interfere with scrolling behavior. Reset zoom to 100% and check if scrolling works properly.

6. Try Incognito/Private Mode
Open a private browsing window and log in to PixVerse there. This disables extensions and caches which can help isolate the problem.

If none of the above works, it might be an issue on the PixVerse side, like a page script not loading properly or a UI bug.

Could you also check if the same issue appears when you access PixVerse from another device or browser? This can help determine if the problem is specific to your current setup.

Let me know what you find, and we'll take it from there!

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