Hi there! I understand that you're having issues with streaming on UP Faith & Family, where the movie stops and prompts you to contact support. Let's see if we can get this resolved for you!

First, could you let me know if you've tried any troubleshooting steps already, like refreshing the app, clearing your cache, or restarting your device? This will help us figure out the best next steps.

If you haven't tried those yet, here’s what I suggest:

1. Clear Cache: Go to your device's settings, find the "Apps" section, select the UP Faith & Family app, and then tap on "Storage." From there, you should see an option to clear the cache. This can often resolve playback issues.

2. Restart Your Device: Sometimes a simple restart can help clear up temporary glitches.

3. Check Internet Connection: Ensure that your Wi-Fi or mobile data connection is stable. You could try switching between Wi-Fi and mobile data to see if it makes a difference.

4. Update the App: Make sure you've got the latest version of the UP Faith & Family app. Go to the Google Play Store, search for the app, and check for updates.

If you’ve tried all of these and the issue persists, I recommend reaching out directly to the support team at UP Faith & Family. You can email them at [email protected] or fill out a support request here to get more assistance.

Please let me know how it goes or if you need further help! Are you satisfied with the steps I provided?