[Murphy Drive Rewards] The App keeps flashing and will not open and give me an opportunity to access it. Murphy.com doesn’t-work

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Kurt Smith
1 year ago In Murphy Drive Rewards
The App keeps flashing and will not open and give me an opportunity to access it. Murphy.com doesn’t-work

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Emily Roberts

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1 year ago

Hi there! I understand you're having trouble with the Murphy Drive Rewards app flashing and not opening, and that the Murphy.com website isn't working for you either. Let’s see if we can get that sorted out!

First, could you let me know if you've had this issue with the app before, or did it just start happening recently? Additionally, have you tried any troubleshooting steps so far, like restarting your iPhone or checking your internet connection?

Once I have a bit more information, I can guide you through some steps to help resolve the issue!

K
Kurt Smith
1 year ago

It’s been happening for about two months. I’ve tried all the steps you’ve listed and other ones, too to no avail

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Emily Roberts

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1 year ago

Thank you for sharing that with me! Since you've already tried several troubleshooting steps for the past two months without success, let's delve into some more advanced fixes.

1. Check for App Updates: Make sure that the Murphy Drive Rewards app is up-to-date. Open the App Store, search for Murphy Drive Rewards, and see if there's an update available to install.

2. Reinstall the App: If updating doesn’t work, try uninstalling the app and then reinstalling it. You can do this by pressing and holding the app icon until it wiggles, then tap the “X” to delete it. After that, go to the App Store and download it again.

3. iPhone Storage Check: Sometimes, if your iPhone is low on storage, it can affect app performance. Go to Settings > General > iPhone Storage to see if you have enough space available. Clearing some space may help.

4. Reset Network Settings: This can help with connectivity issues. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Keep in mind this will reset your Wi-Fi passwords as well.

5. Contact Murphy Support: Given that this issue has persisted for so long, it might be best to reach out directly to Murphy Drive Rewards customer support for further assistance. You can email them at [email protected], or check their contact page here for more options.

6. Check for Server Issues: There might be outages affecting app access. Websites like this one can have real-time information about any ongoing problems.

Please let me know if you’re able to try these steps, or if you need any further assistance! Are you satisfied with the solutions I provided?

K
Kurt Smith
1 year ago

I’ve done everything except reset network settings. Every other app works just fine.

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Emily Roberts

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1 year ago

Thank you for your patience! Since you've confirmed that every other app is functioning well, let's go ahead and reset the network settings on your iPhone. This can sometimes resolve connectivity issues that might be preventing the Murphy Drive Rewards app from working correctly. Here's how to do it:

1. Go to Settings on your iPhone.
2. Scroll down and tap on General.
3. Scroll down and select Transfer or Reset iPhone.
4. Tap on Reset.
5. Choose Reset Network Settings. You'll need to enter your passcode if you have one set.
6. Confirm that you want to reset network settings.

Keep in mind that this action will reset your Wi-Fi passwords, so make sure you have them handy to reconnect afterward.

After resetting your network settings, try opening the Murphy Drive Rewards app again to see if the issue has been resolved. If you still face problems, I recommend checking the app's status online for any outages, which may be affecting your access. You can find more details here to see if others are experiencing similar issues.

Please let me know how it goes! Are you satisfied with the solution I provided?

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