Hi there! I understand you noticed your Stop & Shop reward points disappeared on 5/21 even though they were supposed to expire on 5/31/2025. That does sound concerning.

To get started, can you tell me if you have recently redeemed any of your points or made rewards selections? Sometimes points are deducted when rewards are chosen or redeemed. Also, have you checked your account history to see if there were any transactions or adjustments around that date?

One thing to mention: Stop & Shop’s rewards points typically expire on the last day of the month following the one in which the points were earned. So points earned in April would expire at the end of May, for example. However, your points showing an expiration of 5/31/2025 sounds like a longer validity, so I want to verify whether any specific rewards or promotions apply to your points.

Here’s what I suggest as next steps:

1. Log in to your Stop & Shop account online or via their app.
2. Review your rewards transaction history — look for any redemption, expiration, or administrative deductions around 5/21.
3. Confirm the expiration date displayed on your points summary.
4. If nothing unusual appears, try logging out and back in or clearing your browser cache to refresh the data.
5. If the issue persists, contact Stop & Shop customer support with your account details for a detailed review.

If you want, I can help guide you through finding the rewards history on their site or app. Just let me know!

Are you able to check your account history? That info will help me provide more tailored advice.

help

I’m here to help you get this sorted out. Since your reward points disappeared unexpectedly and you didn’t mention any redemption activity, the best next step is to get a direct review from Stop & Shop’s customer service team. They can check your account details precisely and see if there was an error or any other issue affecting your points.

You can reach Stop & Shop Customer Service at 1-800-767-7772. Their call center is typically open Monday through Friday, 9am to 5pm ET. Calling them will allow you to speak directly with a representative who can access your account and resolve your points issue quickly1.

If you want, I can also walk you through checking your rewards transaction history on the Stop & Shop website or app before you call. Let me know how you’d like to proceed!