Hi there! It sounds like you're having trouble with loading a live photo for the Australian ETA app on your iPhone. Let’s work through this together!

To better assist you, could you let me know what exactly happens when you try to load the live photo? For instance, do you see any error messages, or does it just keep loading without success?

In the meantime, here are a few steps you can try that may help resolve this issue:

1. Check Camera Settings: Ensure your camera is set to a higher resolution. Sometimes, images taken at very high resolutions might cause issues with uploads. You can do this by going to Settings > Camera > Formats and selecting High Efficiency.

2. Lighting and Background: When taking the live photo, ensure you're in a well-lit area. Poor lighting or glare can affect the quality of the image. Natural light usually works best.

3. Clear App Cache: You might want to try clearing the app's cache. This can be done by deleting the app and then reinstalling it from the App Store.

4. Restart Your Device: A simple restart can often resolve temporary glitches. Just turn off your iPhone and wait for a minute before turning it back on.

5. Check Internet Connection: Make sure you have a stable internet connection while trying to load the live photo, as connectivity issues might cause it to get stuck.

If you've tried these steps and the issue still persists, just let me know, and we can look for more advanced solutions.