Hi! I understand that you’re experiencing picture freezing or sound mismatching while using the MS Now app on your Sony TV. Let’s work through some steps to get this sorted out.

First, can you tell me if this happens all the time or just sometimes? Also, do you notice this issue only with the MS Now app or with other apps/channels too?

Meanwhile, here are some initial steps that have helped others with similar issues on Sony TVs:

1. Power Cycle the TV:
- Unplug the TV from power.
- Wait about 1-2 minutes.
- Plug it back in and turn it on.
This resets the TV’s temporary memory and can clear glitches causing freezing or audio delays.

2. Restart the MS Now app:
- Close the app completely.
- Reopen it and try streaming again.

3. Check for TV Firmware Updates:
- Go to Settings > System > About or Software Update.
- If an update is available, install it.
Updates can fix bugs causing syncing problems.

4. Reset Picture Settings:
- Navigate to Settings > Display & Sound > Picture.
- Choose “Reset Picture Settings” to restore defaults.

5. Adjust Audio Settings:
- Check for audio delay or lip-sync settings in your TV’s sound menu.
- Try enabling or disabling "Auto Lip Sync" or similar options to see if sync improves.

If these don’t resolve the issue, there are more advanced options like a factory reset or checking network connectivity (if it’s streaming content).

If you’ve tried any of the above, let me know which, and we can dig deeper. Also, knowing your exact Sony TV model helps for tailored instructions.

Does this sound good to start?