[Daily Mail] News,femail,you not updating

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Susan jones
3 months ago In Daily Mail
News,femail,you not updating

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Frank Taylor

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3 months ago

Hi there! I understand your Daily Mail app on your Kindle with Android 11 is not updating the news and Femail sections. Let’s see if we can get that fixed for you.

To start, can you tell me if the app is showing any error messages when you try to refresh? Also, have you tried closing the app completely and reopening it, or restarting your Kindle device?

While you check on that, here’s a step-by-step guide to troubleshoot this issue:

1. Check Internet Connection
Make sure your Kindle is connected to a stable Wi-Fi or mobile network. A weak connection can prevent updates.

2. Refresh the App Manually
Open the app and try pulling down from the top of the news or Femail screen to refresh the content.

3. Clear the App Cache
Sometimes, old cached data causes problems.
- Go to your Kindle’s Settings > Apps > Daily Mail
- Tap on Storage, then ‘Clear Cache’ (do not clear data yet, as that may reset your preferences).

4. Update the App
Ensure you have the latest version of the Daily Mail app, as updates can fix bugs. Check the Google Play Store on your Kindle, search Daily Mail, and update if possible.

5. Reinstall the App
If the above doesn’t help, uninstall the Daily Mail app completely and reinstall it from the Google Play Store. This can fix corrupted app files1.

6. Check App Settings for Sync/Notification Preferences
Open the app’s settings inside the Daily Mail app and make sure syncing or auto-update options are enabled. Also, ensure push notifications are allowed if you want alerts for new stories.

If after these steps the app still won’t update the news or Femail section, let me know exactly what happens when you try to update. Are you able to access other news sections? Any specific error messages?

I’ll be here to help further! Are you able to try these and share how it goes?

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