Hi there! I understand that you're having trouble launching Star Equestrian. Let's get to the bottom of this together.

Could you please provide a bit more detail about the issue? For instance, do you see any error messages when you try to launch the game, or does it simply not respond? Additionally, have you made sure that your game and the launcher are fully updated?

Once I have more information, I can help you with some troubleshooting steps!

yes up to date ive even uninstalled and reinstalled 3x there is no error it just starts loading and just stops

Thank you for the additional information! Since you've already uninstalled and reinstalled the game multiple times, and it still only loads partially without any error messages, let's try a few more troubleshooting steps to get it working.

1. Check Internet Connection: Ensure that your internet is stable and fast enough for online gaming. You can try restarting your router.

2. Disable Background Applications: Sometimes, other programs running in the background can interfere with the game's loading process. Close any unnecessary programs or applications to free up resources.

3. Run as Administrator: Right-click on the Star Equestrian icon and select "Run as administrator." This can help if there’s a permissions issue preventing the game from launching.

4. Compatibility Settings: Right-click on the game’s shortcut, select "Properties," then go to the "Compatibility" tab. Try running the game in compatibility mode for Windows 8 or Windows 7. Check the box next to "Run this program as an administrator."

5. Graphics Drivers Update: Make sure your graphics card drivers are up to date. You can check the manufacturer’s website (like NVIDIA, AMD, or Intel) for the latest drivers.

6. Check Firewall and Antivirus Settings: Ensure that your firewall or antivirus software isn’t blocking Star Equestrian. You may need to create an exception or temporarily disable them to test if they're the cause.

If these steps don’t resolve the issue, it might be helpful to check for any server-related problems with Star Equestrian. Sometimes, if the servers are down or having issues, you may experience loading problems as well. You can look into forums or communities for any current known issues related to the game.

If none of this works, please let me know, and we can look into more advanced troubleshooting steps or consider escalating the issue to a higher level of support. Are you satisfied with the solution I provided?

also when it stops in the middle of loading it wont let me close the window i have to turn the laptop off

Thanks for providing that detail! Since the game stops loading and you can't close the window without turning off your laptop, it seems like it might be freezing completely. Let’s try a few more things to help resolve this issue:

1. Check Task Manager: When the game stops responding, try pressing Ctrl + Shift + Esc to open Task Manager. Look for Star Equestrian in the list of applications and see if it's listed as “Not Responding.” If it is, you should be able to select it and click "End Task" to close it, instead of restarting your laptop.

2. Update Visual C++ Redistributables: Sometimes gaming issues can stem from outdated Visual C++ packages. Go to the Microsoft website and download the latest Visual C++ Redistributables (both x86 and x64). Install them and restart your computer.

3. Check Disk Space: Ensure you have enough disk space for the game to load properly. Sometimes, if your disk is nearly full, it can cause performance issues. You can check this by going to "This PC" on your File Explorer and looking at the available space on your drives.

4. Adjust Graphics Settings: Since you're experiencing loading issues, adjusting your graphics settings can help. Try lowering them before launching the game or see if you can access settings through the launcher.

If these steps don't work and the game continues to freeze, it might be worth checking out community forums to see if other players are facing similar issues, as well as looking for updates from the developers regarding any known bugs.

You can also check this discussion where players are talking about similar freezing issues and gather more insights into potential solutions.

If the problem persists, please let me know how it goes or if you need assistance with something else. Are you satisfied with the solution I provided?