[AustralianETA] App not accepting Visa payments. Checked with bank, which applied a travel notice. Restarted app

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John P
1 year ago In AustralianETA
App not accepting Visa payments. Checked with bank, which applied a travel notice. Restarted app

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Charlotte Green

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1 year ago

Hi there! I understand how frustrating it can be when your app isn't accepting payments, especially after checking in with your bank. Let’s see if we can work together to troubleshoot this issue.

You mentioned that you have a travel notice applied on your bank account. It’s possible this could affect your ability to make transactions. Here are a few steps you can follow:

1. Recheck Bank Settings: Sometimes, despite having a travel notice, certain settings or alerts might still cause issues. Please double-check with your bank to confirm that everything is set correctly for international transactions.

2. Payment Method: If possible, try using a different payment method (like a different card or payment app) to see if the problem persists. This will help identify if the issue is specifically with your Visa card.

3. App Update: Make sure your AustralianETA app is updated to the latest version. Sometimes, payment processing issues might arise from outdated app versions.

4. Clear Cache: Clear the cache of the AustralianETA app on your device. This can sometimes fix temporary glitches. To do this, go to Settings > Apps and find the AustralianETA app, then tap on Storage and select Clear Cache.

5. Network Connection: Ensure your internet connection is stable. Switching between Wi-Fi and mobile data may help if there's a network issue that is impacting transactions.

If you still encounter issues after trying these steps, it might be worth reaching out to the support team via their email at [email protected] for more specialized help. This is particularly important if the issue stems from the app or any back-end systems they manage.

Are you satisfied with the solution I provided, or do you need more assistance with this situation?

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