If your Tile Family game is frozen and not allowing you to play, follow these step-by-step troubleshooting tips to resolve the issue:

1. Force Close the App:
- Double-click the Home button (or swipe up from the bottom of the screen on newer models) to see the app switcher.
- Find the Tile Family app and swipe it up to close it completely.

2. Restart Your Device:
- Press and hold the Power button until you see the "slide to power off" option.
- Slide to turn off your device, then turn it back on after a few seconds to clear temporary glitches.

3. Check for Updates:
- Go to the App Store and search for the Tile Family game.
- If there's an update available, tap on "Update".

4. Free Up Storage Space:
- Go to "Settings" > "General" > "iPhone Storage".
- Delete unnecessary files or apps to ensure you have enough storage available. Games can freeze if your device is lacking storage space.

5. Clear Cache Data:
- Unfortunately, iOS devices don't have a direct way to clear app cache like Android. However, you may delete the app and reinstall it to remove any corrupt data.

6. Reinstall the Game:
- If the above steps do not work, consider deleting the Tile Family app.
- Long-press the app icon until options appear, then select "Delete App".
- Reinstall it from the App Store.

7. Check Internet Connection:
- Ensure you have a stable internet connection, as many games require it to function properly.
- Switch between Wi-Fi and mobile data to see if the problem persists.

8. Inspect Background Applications:
- Sometimes too many apps running in the background can cause performance issues.
- Close any unnecessary applications that may be consuming resources.

9. Look for Known Issues:
- Check forums or community groups for any ongoing issues reported by other users, as sometimes it could be a server-side issue affecting multiple players - learn more - learn more.

10. Contact Support:
- If none of the above solutions works, contact the support team for the Tile Family game for further assistance.

Following these steps should help in resolving your issue with the Tile Family game being frozen. If problems continue, it may be a technical issue on the developer's side, and checking community threads for updates or waiting for a patch could be necessary.