Hi there! I understand you’re able to play levels in the Tile Family app on your iPhone, but you can’t seem to access a new story. Let’s see if we can get that sorted out together.

Could you tell me if you’re seeing any error messages when you try to go to the new story? Also, have you tried any troubleshooting steps already, like restarting the app or your phone?

Meanwhile, here are some steps you can try that often help with similar issues:

1. Check your internet connection: Sometimes the new story might need to load fresh content from the server. Make sure you’re on a stable Wi-Fi or cellular connection.

2. Force close and reopen the app: On your iPhone with iOS 18.6.2, swipe up from the bottom and pause to see the app switcher, then swipe the Tile Family app off the screen to close it. Then reopen it.

3. Clear cache by reinstalling the app: Since your device is iPhone, you can uninstall the Tile Family app by pressing and holding the app icon, tap 'Remove App,' then reinstall it from the App Store. This often clears any temporary data that might cause loading issues.

4. Check for app updates: Make sure Tile Family is updated to the latest version, as updates often fix bugs that cause such issues.

If you’ve tried these or if the problem persists without any error messages, let me know, and we can explore advanced fixes or verify if there is a known issue with the app servers.

Does any of that help? Or is there something specific happening when you try to access the new story?

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Won’t let me go to a new story but will let me play the levels