Hi there! I'm here to assist you with your Tile Family issue. Could you please provide a bit more detail about what’s not working? For example, are you having problems with connecting your Tile to your app, or is it not being found at all? Knowing more will help me guide you better!

Not loading icon doesn't show anymore

Thanks for the clarification! It sounds like the Tile Family app icon isn't appearing for you, which can be a bit inconvenient. Let's try to resolve this together.

Here are some steps you can take to try and restore the missing icon:

1. Restart Your Device: Sometimes, simply restarting the device can fix minor glitches. Press and hold the power button, then select "Restart."

2. Check for Hidden Apps: Make sure the app isn't accidentally hidden.
- Go to your app drawer (where all apps are located) and see if you can find the Tile app.
- If you find it, long-press and drag it back to your home screen.

3. Clear App Cache:
- Go to Settings on your device.
- Tap on Apps or Application Manager.
- Find the Tile Family app and select it.
- Tap on Storage, then select Clear Cache. This can help resolve loading issues.

4. Reinstall the App:
- If the above steps don't work, you might want to uninstall the Tile Family app and then reinstall it.
- To uninstall, go to Settings > Apps > Tile Family > Uninstall.
- After uninstalling, head to the Google Play Store to reinstall the app.

5. Check for Updates: Ensure that your device's operating system and the Tile Family app are up to date. You can check for updates in the Settings > System > Update for your device and in the Google Play Store for the app.

If these steps do not solve the problem, let me know, and we can look into further options or possibly escalate this to our support team. Are you comfortable trying these steps?