Hi there! I understand you're experiencing a black screen after a win, which can be concerning. Can you share a bit more about the context? For example, are you playing a game using the Tile Family app, or are you referring to a specific event? Also, did anything change on your device right before this happened?

This will help me assist you better!

I was playing the Tile Family and got high marks from winning

Thank you for clarifying! If you're experiencing a black screen after achieving high scores in the Tile Family game, here are a few steps you can try to regain access to your win:

1. Force Close the App:
- Swipe up from the bottom of the screen (or double-click the Home button) to see the app switcher.
- Swipe up on the Tile Family app to close it.
- Reopen the app to see if your score is intact.

2. Check for Updates:
- Go to the App Store, tap on your profile icon in the top right corner, and scroll down to see if there are updates available for Tile Family. If so, update the app.

3. Restart Your iPhone:
- Sometimes, a simple restart can resolve temporary glitches. To restart, press and hold the side button and either volume button until you see the slider to power off. Turn it back on after a few seconds.

4. Check Your Internet Connection:
- Ensure that you have a stable internet connection, as online games often require connectivity to save scores and retrieve data.

5. Clear App Cache (if needed):
- There isn't a built-in way to clear an app's cache on iOS, but reinstalling the app will refresh it. If you want to do this, make sure to note your game progress if it's saveable.

If you've tried these steps and the issue persists, please let me know. We might need to contact support for further help. How does that sound?

How do I regain my winning points after restarting

To regain your winning points in Tile Family after restarting, let's explore a few steps you can take. Sometimes, your game progress can be saved in the background or linked to your account. Here's what you can do:

1. Check if You're Logged in: Make sure you're signed in with your account within the Tile Family app. Sometimes, progress is linked to your account, and if you're not logged in, your recent wins might not be showing.

2. Refresh the Game: Close the Tile Family app completely and reopen it. This may prompt the game to sync with your account and retrieve your previous win.

3. Look for Restore Options: Many games have a restore button in their settings or account information that allows you to recover lost progress. Check the app’s settings for such an option.

4. Reinstall the App (if nothing else works): If you can't find your winning points after trying the above steps, one option could be to delete and reinstall the app. Please note this will erase any unsaved progress, but it may fix any underlying issues. You can avoid losing your data by ensuring you're logged into your account first.

5. Contact Support: If you still can't recover your points, it may be best to reach out directly to Tile Family support for assistance. You can contact them at [email protected] for help with recovering your winning points.

If any of these steps don't work or if you have more details to share, please let me know, and we can continue troubleshooting together. Are you satisfied with the steps I provided?