Hi there! I understand you're having trouble with the Tile Family app not loading a new story and you're being prompted to check your network. Let's work together to resolve this.

First, let's make sure your network connection is stable. Here are some steps you can follow:

1. Check Wi-Fi or Cellular Data:
- Make sure that you are connected to a Wi-Fi network or that your cellular data is turned on.
- You can check this by opening the Settings app, then tapping on Wi-Fi or Cellular to see if you're connected.

2. Restart Your Device:
- Sometimes, simply restarting your iPhone can refresh the network connection. To do this, press and hold the power button, then slide to power off. After a few seconds, turn it back on.

3. Toggle Airplane Mode:
- Try turning on Airplane Mode for about 10 seconds and then turning it off again. This can help reset the network connections.

4. Update the Tile App:
- Ensure that you have the latest version of the Tile app. Open the App Store, tap on your profile icon at the top right, and scroll down to see if updates are available for the Tile app.

5. Check Bluetooth and Location Services:
- Go to Settings > Privacy > Location Services and make sure it's enabled for the Tile app.
- Also, ensure Bluetooth is turned on in Settings.

If you have tried these steps and the issue still persists, let me know, and we can explore further actions, such as checking the app's permissions or reinstalling it. Are you satisfied with the solution I provided?

Still won’t load new story. Still says check your net work

Thank you for your patience! Since you're still encountering the issue with the Tile Family app not loading a new story and the "check your network" message persists, let's try some additional troubleshooting steps:

1. Force Close the App:
- Swipe up from the bottom of the screen (or double-click the home button if you have one) to see all your open apps. Find the Tile Family app and swipe it off the screen to close it completely. Then, reopen it.

2. Check Permissions:
- Go to your iPhone's Settings > Privacy > Location Services, and ensure that location services are enabled for the Tile Family app.

3. Reinstall the Tile Family App:
- Sometimes, reinstalling the app can resolve issues. To do this, press and hold the Tile Family app icon and select "Remove App." Then, go to the App Store and reinstall it.

4. Check Software Updates:
- Make sure both your iPhone operating system and the Tile Family app are up to date. Go to Settings > General > Software Update, and check if an update is available.

5. Restart Your Router:
- If you're connected to Wi-Fi, try restarting your router. Unplug it for about 10 seconds and then plug it back in to refresh your connection.

If these steps still don't resolve the issue, it might be worth checking if there are any broader network or server issues. Sometimes apps can require a network connection to function properly, and issues may occur at the server-side.

If you'd like, I can also escalate your issue, and you can reach out directly to our support team at [email protected] for more in-depth assistance.

Are you satisfied with the solution I provided?