Hi! Sorry to hear that the Tile Family app keeps logging you off in the middle of your game. That must be interrupting your fun quite a bit. Let's see if we can get this fixed for you.

Just to make sure I understand: are you getting logged out completely, like the app asks you to sign in again? Or does it just close or crash while you're playing? Also, is your internet connection stable when this happens?

Meanwhile, here’s a step-by-step guide to try resetting the app environment that often solves this kind of issue on your iPhone with iOS 18.6:

1. Force Close the Tile Family App:
- Swipe up from the bottom of your screen and pause to open the app switcher.
- Find Tile Family, then swipe it up to close it completely.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait a few seconds, then press and hold the side button again to turn it back on.

3. Check for App Updates:
- Open the App Store, tap your profile icon at the top, then scroll to see if Tile Family has an update. Install any update available as it may include bug fixes related to your issue.

4. Log Back into Tile Family and Test:
- Open the app and sign in again. Play a few rounds to see if it's stable now.

If that still doesn't fix the problem, the issue could be related to your account or a bug that might require reinstallation or further troubleshooting:

5. Reinstall the App:
- Press and hold the Tile Family app icon, tap “Remove App,” then “Delete App.”
- Go back to the App Store, download, and install it fresh.
- Log in and see if the problem persists.

6. Check Your Network Connection:
- Try switching between Wi-Fi and cellular data to see if one connection is more stable.
- Sometimes unstable internet can cause forced logouts.

If none of these steps work, there may be a known bug with the app version or a backend issue. In that case, I can help escalate this to our technical support team.

Could you please let me know the answers to my initial questions about the exact behavior and your internet connection? That will help me narrow down the best solution for you.

Are you satisfied with the solution so far?

keeps logging off mid game