Hi! I understand that when you try to listen to Pocket FM audios, you see a black screen with a red circle spinning in the center, and no audio is coming through. Let’s work through this together to get your audio back.
To start with, could you tell me if this issue happens with all audios or just some specific ones? Also, have you already tried restarting the app or your device? Knowing what you've tried helps me guide you better.
Meanwhile, here’s a step-by-step approach we can try to fix this loading and audio problem on your WebKit browser running Android 10:
1. Check Internet Connection: Since Pocket FM streams audio, a stable internet connection is essential. Try switching between Wi-Fi and mobile data to see if that helps.
2. Clear Browser Cache and Cookies: - Go to your browser’s Settings. - Find the option for Privacy or Site data. - Clear browsing data, especially cache and cookies. - Restart the browser and open Pocket FM again.
3. Restart the Device: Sometimes, a fresh start can resolve temporary glitches.
4. Update Browser: Make sure your WebKit browser is updated to the latest version. An outdated browser can cause compatibility issues.
5. Disable Any Browser Extensions or Ad Blockers: Sometimes extensions interfere with media playback.
6. Try Using the Pocket FM App: If possible, downloading the Pocket FM app instead of using the browser might solve playback issues.
If after these steps the problem persists, it may be an issue on Pocket FM’s side or a deeper compatibility problem. In that case, I recommend contacting Pocket FM support directly at [email protected], including your device details and the exact error you see.
Let me know what you find after trying these, and if you need, I can guide you through more advanced troubleshooting. Are you satisfied with this solution so far?
Comments
Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
Followed by
Hi! I understand that when you try to listen to Pocket FM audios, you see a black screen with a red circle spinning in the center, and no audio is coming through. Let’s work through this together to get your audio back.
To start with, could you tell me if this issue happens with all audios or just some specific ones? Also, have you already tried restarting the app or your device? Knowing what you've tried helps me guide you better.
Meanwhile, here’s a step-by-step approach we can try to fix this loading and audio problem on your WebKit browser running Android 10:
1. Check Internet Connection: Since Pocket FM streams audio, a stable internet connection is essential. Try switching between Wi-Fi and mobile data to see if that helps.
2. Clear Browser Cache and Cookies:
- Go to your browser’s Settings.
- Find the option for Privacy or Site data.
- Clear browsing data, especially cache and cookies.
- Restart the browser and open Pocket FM again.
3. Restart the Device: Sometimes, a fresh start can resolve temporary glitches.
4. Update Browser: Make sure your WebKit browser is updated to the latest version. An outdated browser can cause compatibility issues.
5. Disable Any Browser Extensions or Ad Blockers: Sometimes extensions interfere with media playback.
6. Try Using the Pocket FM App: If possible, downloading the Pocket FM app instead of using the browser might solve playback issues.
If after these steps the problem persists, it may be an issue on Pocket FM’s side or a deeper compatibility problem. In that case, I recommend contacting Pocket FM support directly at [email protected], including your device details and the exact error you see.
Let me know what you find after trying these, and if you need, I can guide you through more advanced troubleshooting. Are you satisfied with this solution so far?