Hi there! I understand you’re having trouble connecting your hearing aids to the myRemote app via Bluetooth on your Mac running OS X 10.15.7. Let’s start by narrowing down the issue.

Could you tell me if your hearing aids were previously connected successfully with this Mac, or is this your first time trying to connect? Also, have you already tried any steps like restarting the hearing aids or your Mac?

In the meantime, here are some initial steps we can try together to troubleshoot this connection:

1. Restart your hearing aids: Switch them off completely for a few seconds, then switch them back on. Sometimes a quick reboot helps reset the Bluetooth connection.
2. Restart your Mac: A simple restart can often refresh your Bluetooth services.
3. Check Bluetooth on your Mac:
- Click the Bluetooth icon in your menu bar to make sure it is turned on.
- Go to System Preferences > Bluetooth and see if your hearing aids show up in the list of devices.
4. Forget and re-pair the hearing aids:
- In the Bluetooth settings on your Mac, if your hearing aids appear, select them and click the “X” or right-click to remove or forget the device.
- Then, follow the pairing instructions for your hearing aids to reconnect them fresh.
5. Check the myRemote app version:
- Make sure the app is updated to the latest version available.
- If needed, try deleting and reinstalling the myRemote app.
6. Close and reopen the myRemote app: Sometimes just restarting the app helps the Bluetooth discovery process.

If you’ve tried these or any of these don’t work, please let me know, and we can move on to more detailed steps or check specific app settings. Does this sound good to start with?

Also, if you have any other devices nearby that use Bluetooth, make sure they aren’t interfering by turning them off temporarily.

Looking forward to your update!