Hi there! I understand you’re seeing only the “automatic” option available on your myRemote App. To get us going, could you share a bit more details? For example:

- Which specific feature or setting are you referring to that shows only “automatic”?
- Have you tried restarting the app or your device?
- Are you connected to your hearing aids or other devices properly?
- Is your app updated to the latest version?

Meanwhile, here’s a simple checklist to try:

1. Close and Reopen the App: Sometimes a quick restart refreshes the available options.
2. Check for Updates: Make sure your app is updated from the Microsoft Store or the official source.
3. Re-pair Your Device: If you’re using the app with hearing aids or similar devices, unpair and pair them again.
4. Reinstall the App: If nothing else works, uninstall and then reinstall the myRemote App.

If you’ve already tried these steps, please let me know, so I can help you further!

I dont have any option to update the app

Thanks for the info! It sounds like the myRemote app on your Windows 10 device doesn’t show an update option. This aligns with what I know about the app—unlike some apps, myRemote doesn’t always offer an in-app update button, especially on Windows platforms.

Here’s how you can check for updates or ensure you have the latest version:

1. Check the Source Store:
- If you installed myRemote from the Microsoft Store, open the Store app, and go to "Downloads and updates."
- Click "Get updates" to see if the app updates there. Apps installed outside the Store may not update automatically.

2. Uninstall and Reinstall:
- If no update appears, uninstall the myRemote app from your system.
- Then visit the official myRemote app website or Microsoft Store and download the latest version again. This will ensure you have the newest release.

3. Compatibility Notes:
- The myRemote app may be limited to certain device models or Windows versions. If the apps OR devices you are trying to control are older or newer than supported ranges, the app may restrict features.
- Some sources mention that updates for apps like Philips MyRemote were discontinued for mobile platforms, but recent info suggests some hearing aid-related myRemote apps are still maintained1 2.

Could you please share which specific device or hearing aid you are trying to control with the app? Also, did you install the app from the Microsoft Store or from another source? This will help me provide more precise steps.

Are you satisfied with this guidance so far? I’m here to help further!

How to manually update myRemote App?

Thanks for your question about manually updating the myRemote App on your Windows 10 device! Here’s a straightforward way to handle a manual update:

1. Uninstall the Current myRemote App:
- Go to your Windows settings > Apps > Apps & features.
- Find “myRemote” in the list, select it, and click “Uninstall.”

2. Download the Latest Version:
- Since the app may not have in-app update options, the best way is to get the newest installer.
- Visit the official source where you originally got the app, like Microsoft Store or the myRemote app’s official website.
- If from Microsoft Store: Open the Store app, search for “myRemote,” and install it fresh.
- If from a direct download: Download the latest setup file for Windows.

3. Install the Latest Version:
- Run the installer you downloaded and follow the prompts to install the updated app.

4. Launch and Pair Your Device Again:
- Open the app, reconnect your hearing aids or device, and verify the features.

Because myRemote is often used with hearing aids purchased from 2014 onwards, this manual reinstall refreshes the app system if automatic updates aren’t available1.

Would you like me to guide you through uninstalling and reinstalling the app step-by-step? Let me know how you’d like to proceed! Are you satisfied with this update process explanation so far?

i seem to hit a 'brick wall' when trying to update

Hi again! I see you’re hitting a “brick wall” trying to update the myRemote App, so let’s dive into some targeted troubleshooting to tackle this.

Here’s a step-by-step approach you can try to get past this update issue:

1. Clear any Pending or Corrupt Data:
- Sometimes cached or partial update files cause problems.
- On Windows 10, you can clear the app’s cache by going to Settings > Apps > myRemote > Advanced options > Reset (if available).
- This clears temporary files without deleting your data.

2. Uninstall Completely, then Reboot:
- Uninstall the myRemote app fully.
- Restart your PC to clear any locked files or processes that might block the update.

3. Check for Windows Updates and Store Updates:
- Sometimes app updates rely on system updates.
- Go to Windows Settings > Update & Security > Windows Update and apply any pending updates.
- Also, open Microsoft Store, go to Downloads and updates, and click “Get updates” to ensure Store itself is updated.

4. Reinstall from Official Source:
- Download and install the latest myRemote app version from Microsoft Store or the official myRemote website.
- Avoid downloading from third-party sites to prevent corrupted files.

5. Verify Device Compatibility:
- Make sure your hearing aids or device linked with myRemote are compatible with the latest app version.
- Some older devices have limited feature support or require specific app versions.

6. Check Network and Permissions:
- Confirm your PC has stable internet connectivity during install/update.
- Make sure the app has necessary permissions under Windows settings (e.g. Bluetooth if it controls hearing aids).

If these steps don’t resolve the update problem, it might help to know exactly what error messages or behaviors you observe during the update attempt? For example, does the update fail silently, show an error code, or get stuck at a certain point?

Also, which version of Windows 10 are you on (like 20H2, 21H1, etc.)? That can sometimes affect app compatibility.

Feel free to try these out and let me know how it goes. I’m here to assist further! Are you satisfied with this update troubleshooting plan so far?