Hi there! I’m Benjamin Carter, here to help you get your myRemote app working again on your Mac running OS X 10.15.7. Could you please tell me a bit more about what’s happening? For example, does the app fail to open, not connect to your device, or show an error message? Also, are you trying to control hearing aids or another device? This will help me guide you properly.

In the meantime, here are some initial steps we can try:

1. Restart your Mac — this helps clear temporary glitches.
2. Ensure your macOS and the myRemote app are both up to date. Especially on macOS Catalina (10.15.7), older app versions sometimes act up.
3. Uninstall the myRemote app completely, then download and reinstall the latest version from the official source to eliminate any corrupted files.
4. Double-check Bluetooth is enabled on your Mac and the device you want to connect is powered on and in pairing mode. The myRemote app usually relies on Bluetooth for communication.
5. If your hearing aids or device were previously paired, try unpairing them from your Mac’s Bluetooth settings and then pairing again fresh through the app.

If you could confirm what you’ve already tried or provide any error messages, I can help you dig deeper or explore advanced settings.

Are you connecting to hearing aids specifically? That info will help me tailor the next steps to your exact setup.