Hello! I see you've paid for the 3-month FitMe program but are having trouble downloading the app. Let’s work together to get this sorted out.

To start, could you tell me a bit more? Are you trying to download the app on your Windows device directly, or are you using a phone or tablet? Also, when you say it "wouldn't let me download," do you get any specific error message or does the download just not start? This info will help me guide you better.

Meanwhile, here are some initial things we can check:

1. Confirm Payment and Account: Ensure that the payment went through correctly and is linked to the account you're trying to use for download. Sometimes purchases are registered on one account but the app is attempted to download on another.

2. App availability on your device: Since you're on Windows with a WebKit browser, the FitMe app is primarily designed for mobile devices (iOS and Android). You might not find a native Windows app. Are you possibly trying to download it on a computer? If so, you may want to access their services through a web portal or install an Android emulator to use the app on Windows.

3. Download on Mobile: If you have a smartphone, please try downloading FitMe from the official app store (Google Play for Android or Apple App Store for iOS). Sometimes logging into your account there and verifying subscription helps.

4. Subscription Conflicts: There are instances where multiple subscriptions or accounts cause download/access issues. If you had other subscriptions or multiple accounts on the same device, those might interfere.

Please share any more details or error messages you’ve seen, so I can provide the next steps!

I was attempting to download it on my iPhone. I have verified the payment through American Express. When I'm on the page that says download app and there's a bar you push to download the app, the bar doesn't move when I click on it.

Thanks for sharing those details! Since you're using an iPhone and have a verified payment through American Express but the download bar on the FitMe app page isn’t responding when you tap it, let's try a few things to get that working:

1. Check App Store Payment Settings: Sometimes, even if a payment went through for the program itself, the App Store requires a valid payment method linked for downloads and purchases. Double-check your Apple ID payment info by going to:
- Settings > [your name] > Payment & Shipping, and verify that your American Express card is correctly listed and up to date.

2. Restart Your iPhone: A simple restart can clear up temporary glitches in the App Store or on your device.

3. Sign Out and Sign Back Into the App Store:
- Go to Settings > [your name] > scroll down and choose Sign Out.
- Restart your iPhone.
- Sign back in with your Apple ID.

4. Update iOS: Make sure your iPhone is running the latest iOS version:
- Settings > General > Software Update.

5. Clear Download Cache on App Store:
- Open the App Store app.
- Tap any of the bottom icons (Today, Games, Apps, Updates) 10 times rapidly.
- This refreshes the App Store cache.

6. Try Downloading Another Free App: Test if you can download other apps to confirm if the issue is specific to the FitMe app or more general.

7. Direct App Store Link: Make sure you’re accessing the official FitMe app through the Apple App Store, not through a web page “download” button. Sometimes links on websites don’t trigger the app download properly.

If these steps don't resolve the frozen download bar for the FitMe app, there might be a deeper issue linked to app permissions or a conflict with the Apple ID account region or billing settings. At that point, contacting Apple Support or FitMe’s support at [email protected] may be necessary.

Let me know how these steps go, and we’ll take it from there! Are you comfortable trying these out on your iPhone?