[FitMe] I can't use but day one on Tai Chi unless I pay for day 2...It said $35 for 30 day challenge

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Penny
4 months ago In FitMe
I can't use but day one on Tai Chi unless I pay for day 2...It said $35 for 30 day challenge

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Charlotte Green

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4 months ago

Hi there! I understand you're trying to use the FitMe app's 30-day Tai Chi challenge, but it’s only letting you access Day 1 unless you pay for Day 2, even though it mentioned a $35 fee for the entire 30-day challenge. I want to help you get full access without extra unexpected charges.

Could you tell me if you have already subscribed to the 30-day challenge in-app? Did you receive any confirmation or receipt indicating the $35 payment went through? Also, are you using the latest version of the FitMe app on your Windows device via WebKit browser?

Meanwhile, here are a couple of straightforward things to check:

1. Confirm you completed the purchase process fully in the app. Sometimes, the payment may not finalize, leaving partial access.
2. Check if there is a subscription or purchase confirmation email from FitMe in your inbox or spam folder.
3. Log out and log back into your FitMe account in the app—this can refresh your subscription status.
4. Ensure your app is updated to the latest version, as older versions may have access glitches.

If you’ve done all this and still face the issue, it could be a subscription activation delay or billing problem that FitMe’s customer care would need to verify for you.

Would you like me to guide you through checking any of these steps more closely? Or should I help you contact FitMe support to confirm your subscription status?

Let me know how you'd like to proceed!

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