Hi! I’m Charlotte from FitMe support. I understand you made a payment through PayPal for a guide but haven’t received it yet. I’d like to help you sort this out.

To start, could you please confirm:
- The email address or account you used to purchase the guide?
- When the payment was made?
- Whether you received any confirmation email from FitMe or PayPal regarding the purchase?

Meanwhile, here’s what we can do step-by-step:

1. Double-check your email inbox and spam/junk folders for any emails from FitMe or PayPal with download links or access details.
2. Log in to your FitMe account (if you created one) and check if the guide is available in your downloads or library section.
3. Review your PayPal transaction details to verify the payment went through successfully and note the transaction ID.
4. If no guide or confirmation is found, please respond here with the above details. I will then escalate this to our payment and delivery team to verify your purchase and ensure you get access.

If it helps, PayPal also has a Resolution Center where you can open a dispute if you feel the payment was made but you didn’t receive anything5.

Let me know what you find, and we’ll get this resolved together!