Hi! I’m Emily. I’d love to help get your FitMe page up and running. To start, could you tell me more about how you’re trying to open the FitMe page? Are you using the FitMe app on your phone or accessing FitMe through a web browser on your Windows computer? Also, if you could share any error messages or what exactly happens when you try to open it, that would be really helpful!

I don't know what my password.. the App tells me I can reset my Password and you will e-mail me the page to reset it.. But that e-mail never comes..

Thanks for sharing that! Let’s see if we can get that reset email coming through for you.

A few things to check first:
1. Have you looked in your spam or junk email folder? Sometimes these reset emails get filtered there.
2. When you request the password reset, are you absolutely sure the email address you enter is correct and complete? Autofill or browser shortcuts can sometimes cut off part of it.
3. Try clearing your browser’s cache or use a different browser on your Windows 10 system to send the reset request again — sometimes this helps refresh things.

If you’ve checked those and still no email, it’s possible the account might not be fully activated through the original registration email. Or perhaps your email address isn’t the same one tied to your FitMe account.

Would you like me to guide you through checking these step-by-step? Or if none of this works, we can escalate to [email protected] so they can look into your account specifically. Let me know!

Yes.. Please guide me through the process

Got it! Let’s go step-by-step to help you with the password reset email issue in the FitMe app on your Windows device.

1. Check Spam/Junk Folder:
- Open your email client where you expect to receive the reset email.
- Look carefully in the Spam, Junk, Promotions, or any other filtered folders. Sometimes reset emails get rerouted there.

2. Verify Your Email Address Entered in the App:
- When you use the “Forgot Password” feature, carefully type your email address again.
- Make sure there are no typos, extra spaces, or missing characters.

3. Try a Different Web Browser or Clear Cache:
- Since you are on Windows 10 using a WebKit-based browser, try clearing the browser cache:
- Press Ctrl + Shift + Delete to open the clear browsing data options.
- Select cache and cookies, and clear them.
- Alternatively, try using another browser like Edge, Chrome, or Firefox to do the password reset.

4. Wait a Few Minutes:
- Sometimes email delivery can be delayed; wait 5–10 minutes after requesting the reset.

5. Check for Account Activation or Email Used:
- If you registered multiple emails or used a social account to sign-up, try alternate email addresses.
- If your account was never fully activated via the original registration email, reset might fail.

6. If Still No Email:
- If none of the above works, you might need to contact FitMe support by emailing [email protected] directly.
- Include your account email and explain the reset email issue so they can manually help you.

Would you like me to walk you through clearing cache or trying the reset on another browser? Or do you want steps for contacting support? Let me know!