Hi there! I’d be happy to help you update the email address for your FitMe app on your iPhone. Just to make sure I understand correctly, you want to change the email associated with your FitMe account to [email protected], right?

If so, here’s how you can update your email address in the FitMe app on your iPhone:

1. Open the FitMe app on your iPhone.
2. Go to the Profile or Account section—usually, you can find this by tapping your profile picture or the settings icon.
3. Look for an option like "Account Settings" or "Personal Information."
4. Find the email address field and tap to edit it.
5. Enter your new email address: [email protected].
6. Save the changes.
7. You might receive a confirmation email to that address—be sure to check your inbox and verify the email if needed.

If you can’t find the exact option, or if the app doesn’t allow changing the email directly, let me know. I can then guide you through alternative steps or help you contact FitMe support for further assistance.

Did you already try updating your email in the app, or is this the first time?

I have gotten set up yet when I was signing in to join I put the wrong email address I put in my regular email address instead of my Iphone address which is [email protected] so I haven't finish setting up my account yet so I need to go back where I paid for the plan and you all received my money .

Thanks for explaining that! Since you completed the payment using the wrong email address and haven't finished setting up your FitMe account, we’ll need to correct the email tied to your subscription and account so you can access everything properly.

Here’s what I suggest:

1. Check your payment platform: If you subscribed via the App Store on your iPhone, payments and subscriptions are managed through your Apple ID. Unfortunately, changing the email on an Apple ID subscription directly isn’t possible; you’ll need to cancel the current subscription and resubscribe with the correct Apple ID/email (in this case, your iPhone email [email protected]).

2. Check your current subscription status: On your iPhone, go to Settings > [Your Name] > Subscriptions and see if the FitMe subscription is active on the incorrect email account.

3. Cancel Wrong Subscription: If it’s active under the wrong email, cancel it here to avoid future charges. You will still have access until the end of the billing period.

4. Contact FitMe Support: Since payment has been received, but the email linked to your account is incorrect, you may want to contact FitMe’s support at [email protected]. Provide them with your payment details, the incorrect email, and the correct email ([email protected]). They can associate your subscription/payment with the right email and help you set up your profile properly.

5. Set up new account: If you cancel the current subscription, you can then create a fresh account using the correct email on your iPhone and subscribe again through that account.

This is a common situation when the wrong email is used during sign-up or purchase, especially with app store subscriptions. Let me know if you’d like me to walk you through any of these steps on your device!

Are you able to view your subscription in your iPhone settings?

FitMe app customer support contact

Thank you for asking! For FitMe app customer support, you can reach out to them by email at [email protected]. This is the direct support contact where you can send details about your account issue, payment, and the email update you need. They usually respond promptly and will be able to assist you further with linking your subscription to the correct email address.

If you prefer phone support, there's a number for FitForMe (a related service) at +46 (0)31-333 44 33, available Monday to Friday during business hours, but for FitMe app specifically, the support email is the best route.

Feel free to message them with your payment info, the incorrect email used, and your correct email [email protected], and they should be able to help resolve it.

Is there anything else I can help guide you through with this?