Hi there! I see you've been charged £19.74 and £9.47 by FitMe, but you haven't received any downloads or services, and you're looking to get a refund. Let's work this out together.

First, to clarify, did you subscribe or purchase something within the FitMe app or website? Also, which platform did you use to make the payment—was it through Google Play, Apple App Store, or direct from FitMe’s website?

Assuming you paid via Google Play or the App Store, refunds often need to be requested through the platform that processed the payment. Here’s a step-by-step approach:

1. Check Your Subscription Status: Open the FitMe app or website to see if you have an active subscription. Cancel it if you haven't already to prevent further charges.

2. Request Refund via Payment Platform:
- If paid via Google Play, open the Google Play Store app, go to your account’s purchase history, find the FitMe charge, and select "Request a Refund" or "Report a Problem."
- If through the Apple App Store, sign into your Apple ID account, find the purchase in your purchase history, and select "Report a Problem" to request a refund.

3. Contact FitMe Support Directly: To ensure your refund is processed correctly from their side, email FitMe’s support at [email protected] explaining the situation, the payments made, and that no services were received.

4. Check with Your Bank: Since you mentioned your bank blocked FitMe, let them know you are disputing these charges and have contacted the vendor for a refund.

If these steps don’t help or you need help filing the refund requests, I can guide you further based on your specific situation.

Would you let me know where you purchased the subscription or service? That way, I can tailor the instructions more precisely for you.