Hi there! I understand you’ve paid for the Daily Mail subscription, and it works fine on your phone but not on your Kindle tablet. Let’s see what might be causing the issue and get it sorted out.

First, can you tell me:
- Are you using the Daily Mail app or accessing it via a browser on your Kindle tablet?
- If it’s the app, have you installed it from the Amazon Appstore or sideloaded?
- Are you logged into the same Daily Mail account on both devices?
- Are you receiving any specific error messages on the tablet?

Meanwhile, here are some steps to try for the tablet:

1. Log in consistency: Make sure you are logged into the exact same Daily Mail account on your Kindle tablet as on your phone. Subscription access depends on your account credentials.

2. App installation: If you’re using the Daily Mail app on your Kindle, try uninstalling it, restarting your tablet, and reinstalling the app to clear possible app glitches.

3. Check app updates: Ensure the Daily Mail app is updated to the latest version available on your device.

4. Clear cache and app data: Sometimes cached data can affect login and subscription recognition. Navigate to Settings > Apps > Daily Mail > Storage, and clear cache and data. Then log in again.

5. Subscription recognition: Some subscriptions may be tied to app stores (like Google Play or Apple App Store). Since Kindle uses Amazon’s store, verify if your subscription is recognized through your Daily Mail account and not just tied to your phone’s store.

6. Try browser access: If app access is problematic, try logging in via a browser on your Kindle (e.g., Silk or Chrome) at dailymail.co.uk and see if the subscription is recognized there.

If you let me know the current app status and error details, I can help with more tailored steps! Are you comfortable trying these so far?

I have paid for mail online . It only works on my phone not tablet.

Hi! Thanks for confirming the issue with your Daily Mail subscription working on your phone but not on your Kindle tablet. Since your tablet runs Android 11 but is a Kindle device (which typically uses the Amazon Appstore), this can sometimes cause subscription recognition challenges.

Here’s a tailored approach to try:

1. Check App Source & Subscription Link
Kindle devices use the Amazon Appstore, whereas your phone might use Google Play Store. Subscriptions bought via one store often don't automatically carry over to apps installed from another. Confirm where you purchased the subscription—was it through the Google Play Store or Amazon? Is the Daily Mail app on your tablet from the Amazon Appstore or sideloaded?

2. Log in with your Daily Mail account
If you purchased the subscription directly from Daily Mail rather than via an app store, ensure you are logging into the Daily Mail app on your tablet with the exact same account credentials (email/password) as on your phone. Sometimes subscriptions are tied to your Daily Mail account rather than app store.

3. Reinstall the app
If you have the Daily Mail app installed on your Kindle, try uninstalling it, restarting your tablet, and reinstalling the app from the Amazon Appstore (if available) or sideloading the correct official version. This can clear app glitches preventing subscription recognition1.

4. Try accessing Daily Mail via browser
On your Kindle tablet, try opening the Silk browser and go to dailymail.co.uk. Log in to your Daily Mail account there and see if your subscription is recognized. This can help isolate whether the issue is app-related.

5. Check for app updates
Since Kindle tablets use Amazon Appstore, check for any updates for the Daily Mail app from Amazon’s store. An outdated app may cause login or subscription access issues3.

6. Clear App Cache & Data
Go to Settings > Apps > Daily Mail > Storage and clear the cache and data. Then open the app and log in again. This removes any corrupted login data causing trouble.

If after confirming these steps the issue persists, your subscription might be locked to a particular app store (Google Play vs Amazon). In that case, contacting Daily Mail support directly for account subscription syncing would be next. You can email [email protected] (for Android-related queries) and provide details about device and subscription purchase.

Would you like me to guide you through any of these steps on your Kindle tablet? Are you using the app or browser to access Daily Mail there?