Hi there! It sounds like you’re seeing a purple head with no body on a character in Toca Boca World on your Kindle. I want to make sure I understand correctly—does this happen with just that one character, or are other characters also affected? And does it happen right when you load the game, or after certain actions?

While you check, I’ll walk you through some common troubleshooting steps that often resolve character display issues like this:

1. Restart the app: Close Toca Boca World completely and then reopen it. This often refreshes the graphical assets.
2. Clear app cache: On your Kindle running Android 11, go to Settings > Apps > Toca Boca World > Storage, then tap Clear Cache (not Clear Data to avoid losing progress).
3. Update the app: Make sure you have the latest version of Toca Boca World installed from Amazon Appstore.
4. Reboot your Kindle: Restart your device to clear any temporary glitches in memory.
5. Check network: Some character assets download from the server, so a stable internet connection during gameplay helps.

If you’ve already tried these or if the purple head issue persists, it might be a graphical bug that’s appearing after an update. Sometimes characters glitch out visually but still function normally. One extra trick is to try changing the character’s outfit or accessories in the character editor; this can force the character model to reload properly.

If this doesn’t fix it, please let me know what version of Toca Boca World you’re running, and if you’ve noticed any recent updates just before this started. Also, do you have any screenshots you can describe?

I’m here to help get your characters back to normal!