Hi! I’m sorry to hear your PCH+ app keeps crashing with the screen going dark. Let’s see if we can get this resolved together.

To start, can you tell me a bit more? Does the app crash right when you open it, or after you try to start a game or a specific feature? Also, have you tried any fixes yourself yet?

In the meantime, here’s a straightforward step-by-step guide specifically for Android 10 devices like yours to tackle this kind of problem:

1. Restart Your Device:
Completely power off your Android phone and turn it back on. This refreshes background processes and often helps with crashing apps.

2. Clear the App Cache:
- Go to Settings > Apps > find and select PCH+
- Tap Storage > then choose Clear Cache
This won’t delete your app data but removes temporary files that might be causing issues.

3. Update the App:
Make sure you have the latest version of PCH+ installed from the Google Play Store. Developers often release fixes for crashes in updates.

4. Check for System Updates:
Sometimes Android system updates fix compatibility issues. Go to Settings > System > Advanced > System update and apply any available updates.

5. Reinstall the App:
If the above steps don’t help, uninstall the PCH+ app and reinstall it fresh.

If after trying these you still see the dark screen and crash, it might be related to some advanced display or compatibility issues on Android 10 with WebKit-based browsing. At that point, I can guide you through checking for any unusual device settings or logs, or we can escalate.

Would you like me to walk you through clearing the cache and restarting first? Also, let me know if you've already done any of these steps so I can tailor what we try next.

Are you satisfied with this approach so far?

The app crashes when I just open it

Thanks for clarifying that the PCH+ app crashes immediately when you open it. That helps narrow down the possibilities. One strong cause could be corrupted app data or cache, which happens sometimes and can prevent apps from starting properly.

Here’s what I recommend next on your Android 10 device with WebKit browser:

1. Clear App Cache and Data:
- Open Settings on your phone.
- Go to Apps or Apps & notifications.
- Find and select PCH+ from the list.
- Tap on Storage.
- First, tap Clear Cache. Then tap Clear Data or Clear Storage (Note: This will reset the app and may require you to log in again).
- After that, try reopening the app.

2. Restart Your Device:
A quick reboot after clearing data can help the system reset anything lingering in memory.

3. Check for App Updates:
Go to Google Play Store, search for PCH+, and make sure it’s updated to the latest version.

4. If the above doesn’t work, reinstall the app:
Uninstall the PCH+ app completely, then download and install it again from Google Play Store. Fresh installs often fix corrupted installations.

5. Check your Internet Connection:
Sometimes the app requires a stable internet connection at startup. Try switching between Wi-Fi and mobile data to test.

6. Advanced step – Safe Mode Test:
Boot your phone into Safe Mode to disable other third-party apps. If PCH+ works in Safe Mode, another app may be interfering. I can guide you to enter Safe Mode if you want.

If after clearing cache/data and reinstalling the problem remains, it could be linked to device compatibility or deeper system conflicts, and then we may need to escalate or check for known outages.

Feel free to try these in order and let me know which step you’re at or if you want me to guide you through any step in detail.

Are you satisfied with this approach so far?

Here’s a related forum where clearing cache and data solved similar crashing issues for PCH+ users1 2.