Hi there! I understand you're having trouble with the myAir app not connecting to your AirSense 10 ASV since last night. Let's work together to troubleshoot this.

First, could you provide me with a bit more information? For instance:
1. Are you getting any specific error messages on the app?
2. Have you tried restarting both the myAir app and the AirSense 10 ASV machine?
3. Is your iPhone connected to the internet and is the app updated to the latest version?

Once I have these details, we can narrow down the issue and find a solution more quickly!

iphone screen says data may not be available. Last night data can be seen in AirCurve10 screen. Iphone connected to internet and running latest version.

Thank you for the additional details. Since your iPhone is connected to the internet and running the latest version of the myAir app, but you're still seeing "data may not be available," let's check a few things that could help resolve the issue.

1. Check Device Connection: Ensure that your AirSense 10 ASV is properly connected to your Wi-Fi network. If you can see the data on the device's screen, that's a good start, but the device needs to communicate with the app as well.

2. Registration Check: Verify that your AirSense 10 ASV is correctly registered with your myAir account. Sometimes, if the device’s serial number doesn’t match what's on your account, data may not sync properly. You can check this in the settings of the myAir app or by visiting the myAir web portal. Here’s a guide that could help: Why is MyAir™ data not showing? 1.

3. Syncing Delay: If the device is newly registered or you've made recent changes, it might take a little while for the data to sync. Sometimes, it can take a full 24 hours for data to show up on the app after changes are made, as noted in this discussion: If your ResMed myAir app has recently stopped updating, click here! 1.

4. Restart Everything: You might also want to try restarting both your AirSense 10 ASV machine and your iPhone. Sometimes a fresh start can help re-establish the connection.

5. Check App Permissions: Ensure that the myAir app has the necessary permissions enabled in your iPhone’s settings to access the internet and any relevant data.

Let me know if you need any further assistance with these steps, or if you still encounter issues after trying them. Are you satisfied with the solution I provided?

I deleted the iphone app and downloaded new app. Unplugged AirCurve unit. App asked for serial number and device number. I put in both numbers twice making sure they were correct and message in red came back both times saying invalid number

Thanks for the update! It sounds like you're encountering some issues during the registration process of your AirCurve unit in the myAir app. Let's go through some troubleshooting steps to resolve the invalid number error.

1. Double-check the Serial and Device Numbers: Make sure you’re entering both the serial number and device number exactly as they are shown on the back of your AirCurve machine. Double-check for any extra spaces or characters that might have been mistakenly included when entering the numbers.

2. Validate Compatibility: Ensure that your AirCurve machine is compatible with the myAir app as some older units may not support data syncing. You can find compatibility info here 1.

3. Internet Connection: Confirm again that your AirCurve unit is connected to Wi-Fi, and it has working internet access. Sometimes the machine needs to be in a spot where it can maintain a good signal.

4. Use of App: You mentioned that you just reinstalled the app. Once you've registered your device, wait a few minutes and then try logging into myAir again. Occasionally, it can take a moment to sync to the app.

5. Check for Updates: Be sure that your iPhone has all the latest updates installed, as sometimes compatibility issues arise from outdated software.

6. Past Registration Issues: If your device was previously registered with another account or user, it might be blocking the registration. You might want to visit this link for additional troubleshooting guidance: I can't register my device in myAir - Healthcare Professionals 1.

If the problem persists after these checks, we may need to consider contacting myAir support directly. You can reach them at [email protected] for specialized assistance.

Let me know how it goes or if you have any other questions! Are you satisfied with the solutions I provided?

I was registered and working propertly until last night and this morning.

Thank you for your patience, and I appreciate the information you've provided. Since your myAir app was working properly until last night, it may be worth checking a few common issues that can affect data upload and syncing.

1. Data Refresh Delay: Sometimes, myAir experiences a temporary delay in syncing data from the device to the app. If you recently tried registering your device again, it may take a full 24 hours for the data to show up in the app after re-registration. This often leads to confusion, as we expect instant updates but the system doesn't always work that way. You can read more about this potential delay here 1.

2. Ensure Accurate Device Information: Verify clearly that the serial number and device number you're entering are 100% accurate. It can be easy to make a small mistake during entry. Check the numbers directly on your AirCurve device once more.

3. Airplane Mode: Ensure that your AirCurve unit is not in airplane mode, as this would prevent it from connecting to the network. If it's in airplane mode, the serial and device numbers won't sync correctly with the myAir app. You can refer to your user guide on how to check and disable airplane mode.

4. Check Your Network: Since your AirCurve device needs to connect to the internet for data transfer, ensure there are no issues with your Wi-Fi network affecting connectivity. Restarting your router could also help here.

5. Contact myAir Support: If you've followed these steps and you're still facing issues with registration and data availability, I recommend reaching out to myAir support at [email protected]. They can provide further assistance, especially if your device is stuck in a registration loop.

Let me know if you are able to resolve the issue, or if you need more assistance. Are you satisfied with the solutions I provided?

Recent myAir app update problems

It sounds like there have been some recent issues related to the myAir app update that are affecting its performance and data syncing capabilities. Here are a few troubleshooting steps that can help you address the situation based on the issues you've encountered:

1. Check for Known Issues: Sometimes, after an app update, users face temporary problems due to server-side issues or bugs. You can check if the problem has been identified by others and if solutions have been shared. For example, this thread discusses issues of the myAir app not updating: If your ResMed myAir app has recently stopped updating, click here! 1.

2. Validate Device Information: If you’re still facing issues logging in or entering your device serial number, verify that the serial number and device number are correct. Make sure to enter the information without any extra spaces or characters. You can refer to the link that highlights this issue: Why is MyAir data not showing? 1.

3. Reinstalling the App: Since you've already reinstalled the app, ensure that you're also using the most up-to-date version available in the App Store. Sometimes, further updates become available soon after a major release.

4. Contacting Support: If the problems persist, don't hesitate to reach out to myAir support at [email protected]. They can provide personalized assistance for any issues arising from recent updates and help you resolve them.

5. Community Forums: You may also find helpful information and support from community forums, where other users share their experiences and solutions: myAir Community Discussions 1.

Hopefully, these steps help get things working smoothly again! Please let me know if you'd like to explore different solutions, or if you have any other questions. Are you satisfied with the solutions I provided?

What are common myAir app update bugs?

Great question about common bugs associated with the myAir app updates! Here are some issues that have been reported by users, particularly after recent updates:

1. Data Not Syncing: Many users have experienced issues where data does not sync between their device and the app after an update. This can be due to server delays or disruptions in the connection. Users have reported needing to wait up to 24 hours for data to appear in the app after re-registering their device1.

2. Invalid Device Numbers: Some users encounter errors stating their device numbers or serial numbers are invalid when trying to re-register, even if they are entering the correct information. This can often happen after an app update, which might affect how numbers are processed1.

3. Login Issues: Following an update, there might be problems logging into the app, which can be linked to issues with the user account or bugs introduced by the update. It's often recommended to try uninstalling and reinstalling the app1.

4. Interface Glitches: Users have reported encountering display or interface issues, such as buttons not responding or screens not loading correctly after an update, which can hinder usability1.

5. Bluetooth Connectivity Issues: In some cases, updates may disrupt Bluetooth connectivity that allows the app to communicate with devices, leading to issues with data downloading or syncing1.
<brIf you’re experiencing any of these bugs, it might be a good idea to follow standard troubleshooting procedures, such as restarting the app, checking device settings, ensuring a stable internet connection, or contacting myAir support for personalized assistance. Please let me know if you would like help with anything specific! Are you satisfied with the solutions I provided?