To resolve the issue with Yoti's face recognition feature where you receive a "something went wrong" message, follow these steps:

1. Check Your Internet Connection
Ensure that you have a stable and strong internet connection. Connection issues can hinder proper communication with Yoti's servers.

2. Restart the Yoti App
Close the Yoti app completely and restart it. This can refresh the session and may resolve temporary glitches in the app.

3. Clear App Cache
Go to your device’s settings, find the Yoti app, and clear the app’s cache. This can help eliminate any corrupted data that might be causing the issue.

4. Update the App
Make sure you have the latest version of the Yoti app installed. Check the Google Play Store for any available updates and install them.

5. Try Using Different Lighting
The face recognition process may fail under poor lighting conditions. Ensure you are in a well-lit area and your face is clearly visible to the camera.

6. Remove Any Obstructions
Remove accessories such as glasses, hats, or masks that may obstruct your facial features. Ensure your face is unobstructed and recognizable.

7. Retake the Photo
If the problem persists, try retaking the identification photo as the first attempt may not have been successful. This can sometimes lead to a better capture.

8. Reboot Your Device
Restart your device to eliminate any temporary issues that could be affecting performance.

9. Contact Yoti Support
If none of the above steps work, reach out to Yoti's customer support for further assistance. Provide details of the issue so they can help you effectively.

Following these steps should help resolve the face recognition issue in the Yoti app. If you continue to experience problems, consider checking the Yoti developer documentation for additional troubleshooting tips - learn more.

Why does Yoti face recognition fail repeatedly?

Yoti face recognition may fail repeatedly due to several factors. Understanding these reasons can help you troubleshoot and resolve the issues more effectively. Here are the common causes of repeated failures with Yoti's face recognition feature:

1. Poor Lighting Conditions
Insufficient or harsh lighting can prevent the system from clearly capturing your facial features. Attempt to perform the scan in a well-lit environment without shadows on your face.

2. Face Obstructions
Wearing glasses, hats, scarves, or masks can block key features of your face. For a successful face recognition attempt, ensure your face is fully visible and free of obstructions.

3. Technical Issues with the Device
The device's camera may not be functioning optimally, or there may be software conflicts. Ensure your camera is clean and functioning properly. Also, confirm that your device is running the latest version of the Yoti app for compatibility. Restarting the device may also help resolve temporary glitches.

4. Network Connection Stability
A weak or unstable internet connection can lead to a failure during the face recognition process. Ensure that your device is connected to a strong and stable Wi-Fi or mobile data connection.

5. Outdated App Version
Using an outdated version of the Yoti app can cause incompatibility issues that lead to failures. Always keep the app updated to the latest version available in the Google Play Store.

6. Software Bugs or Glitches
Occasionally, there may be bugs or glitches within the app itself that can interfere with its functionality. Checking the Yoti support page for known issues or patches can be useful in addressing these problems. Providing feedback or error reports to Yoti can also assist in future updates - learn more.

7. Camera Resolution and Quality
If the camera on your device has a low resolution or is damaged, it may fail to capture sufficient detail necessary for accurate recognition. Testing with different devices can help determine if the issue is device-specific.

8. Multiple Attempts
Continuously attempting face recognition without successfully completing the process can lead to temporary blocks or delays in processing. Allow some time before trying again to avoid overwhelming the system.

By addressing these factors, you can improve the likelihood of successful face recognition with Yoti. If issues persist, consider reaching out directly to Yoti's customer support for more tailored assistance - learn more.

Tryed about 10 times when I get to yoki face recognition it say something went wrong

If you're encountering a "something went wrong" message repeatedly while trying to use Yoti's face recognition feature, you can try the following steps to troubleshoot and resolve the issue:

1. Ensure a Stable Internet Connection
Verify that your device is connected to a strong and stable internet connection, as connectivity issues can lead to errors during the face recognition process.

2. Update the Yoti App
Check the Google Play Store for any available updates for the Yoti app. Using the latest version can fix bugs and enhance functionality.

3. Restart the App
Close the Yoti app completely and then reopen it. This refreshes the application and can clear minor issues.

4. Clear App Cache and Data
Go to your device's settings, find Yoti under Apps, and clear the cache and data. This can help eliminate any corrupted files affecting the app's performance.

5. Check for Obstructions
Make sure your face is clearly visible to the camera. Remove any accessories like hats, glasses, or masks, as these can obstruct recognition.

6. Adjust Lighting Conditions
Ensure you are in a well-lit area, as poor lighting can affect the camera's ability to capture your facial features accurately.

7. Reboot Your Device
Restart your smartphone to clear temporary glitches that could be affecting the Yoti app.

8. Retry After Some Time
Continuous unsuccessful attempts without a pause might cause temporary blocks, so give it a little time before trying again.

9. Contact Yoti Support
If none of these steps resolve the issue, reach out to Yoti’s customer support for assistance. They can provide guidance based on your specific circumstances - learn more.

Implementing these steps should help you troubleshoot the face recognition issue in the Yoti app. If the problem persists, it is best to consult Yoti’s support documentation for additional solutions - learn more.