Hi! I understand you've verified your age in the Yoti app but are having trouble logging into a third-party site using that age-verified info. Let’s see if we can get this sorted out together.

First, to clarify:
- When you say "it doesn’t work," do you get an error message, or does nothing happen after you try to log in?
- Are you able to scan the Yoti QR code (if the site uses one) to start the age verification process?
- Have you tried restarting the app or your iPhone (iOS 18.6) since verifying your age?
- Are you logged into the Yoti app with the same account you used for age verification?

Often, these age verification flows require you to scan a QR code displayed by the third-party website with your Yoti app to share verification data securely. If that step doesn’t complete successfully, the login won’t work.

Here’s a step-by-step approach you can try:
1. Open the third-party website on your iPhone using Safari or your usual browser.
2. Look for the Yoti age verification prompt with a QR code.
3. Open your Yoti app on iOS, and use it to scan the QR code shown on the site.
4. Follow the app prompts to share only your age-verified info (Yoti only shares what’s needed, preserving your privacy).
5. Once the site confirms the verification, try logging in again.

If you don’t see a QR code or that step, the site might be using a different flow. Another consideration is that sometimes the Yoti verification data needs a moment to sync or refresh. Try logging out of the app, restarting it, and trying again.

If these steps don’t work, it could be worth:
- Checking the third-party site’s help or FAQ if they have specific instructions for Yoti users.
- Making sure the site supports Yoti’s age verification (some sites might have issues or might not support all versions).
- Testing with a different Wi-Fi or cellular network in case network restrictions interfere.

Does this help or is there a specific part of the process where it’s getting stuck? Let me know so we can dig deeper!

When log into third party site with password saved in Yoti, password isn’t accepted and site repeatedly asks that it be entered

Thanks for clarifying that the issue is with the Yoti Password Manager not filling in or accepting your saved password on a third-party site. Let’s troubleshoot this step-by-step to find a solution specifically for your iPhone running iOS 18.6.

1. Check Password Manager Permissions
- Go to your iPhone Settings > Passwords > AutoFill Passwords.
- Make sure AutoFill Passwords is enabled and that Yoti Password Manager is selected as one of the autofill providers. Sometimes if Yoti isn’t enabled here, it can’t autofill properly.

2. Verify Saved Passwords in Yoti App
- Open your Yoti app and navigate to the password manager section.
- Confirm that the login credentials for that specific third-party site are correctly saved, including email/username and password.

3. Try Manual Password Copy-Paste
- Instead of relying on autofill on the third-party site’s login page, open the Yoti app, copy the saved password manually, then paste it into the password field on the website.
- This helps diagnose if the problem is with autofill or the actual password saved.

4. Update Yoti App and iOS
- Make sure your Yoti app is updated to the latest version available on the App Store to avoid any bugs or compatibility issues.
- Since you’re on iOS 18.6, you should already have the latest iOS but double-check under Settings > General > Software Update.

5. Clear Browser Cache or Try Different Browser
- Sometimes, the browser cache or cookies cause login problems. Clear Safari’s cache by going to Settings > Safari > Clear History and Website Data.
- Alternatively, try logging into the site using another browser like Chrome or Firefox on your iPhone, if available.

6. Check for Site-Specific Password Issues
- Some sites don’t accept autofill for security reasons or have specific login flows that don’t interact well with password managers.
- Visit Yoti Support on this issue if the problem persists: While on a website, Yoti Password Manager is not saving my passwords. What should I do? 1

If after these steps the password still isn’t accepted and the site keeps asking for it repeatedly, it’s possible the saved password in Yoti is incorrect or out of date. You can try resetting the password directly on the site and then saving the new password in Yoti.

Would you like me to guide you through updating the saved password or checking any specific part of the process in your Yoti app?

Yoti isn’t even listed as an option under autofill passwords

Thanks for letting me know that Yoti isn’t showing up as an option under AutoFill Passwords on your iPhone. That’s an important detail! Let’s try to get Yoti enabled for password autofill on your iOS 18.6 device.

Here’s what you can do step-by-step:

1. Enable Autofill within the Yoti App:
- Open your Yoti app on your iPhone.
- Go to the Password Manager section.
- Look for a settings or options icon (often a gear or three dots) and tap it.
- Ensure the “Autofill Saved Logins” or similar autofill feature is turned ON inside the app itself. This setting allows Yoti to provide autofill data to iOS system.

2. Add Yoti in iPhone Settings AutoFill Passwords:
- Open your iPhone Settings app.
- Scroll down and tap Passwords.
- Tap AutoFill Passwords.
- Look for Yoti in the list of Available Password Managers. If it’s not listed, scroll to the bottom and check if there’s an option like “More” to manage password managers.
- If you still don’t see Yoti, sometimes restarting your iPhone after enabling the Autofill feature inside the Yoti app can help the system recognize it.

3. Restart Your iPhone:
- After enabling Autofill in Yoti, restart your iPhone to refresh system settings.
- Go again to Settings > Passwords > AutoFill Passwords to verify if Yoti now appears.

4. Update the Yoti App (If Needed):
- Ensure your Yoti app is updated to the latest version from the App Store, as autofill integration can require the newest app capabilities.

If after trying these steps Yoti still does not appear in AutoFill Passwords, it’s possible the Yoti Password Manager may require additional permissions or this feature might not be fully integrated on your iOS version yet.

For more details, you can visit Yoti’s official guidance on enabling autofill: How do I automatically add passwords from my browser into Yoti Password Manager 1.

Would you like me to guide you through the Autofill enabling process inside the Yoti app in more detail?