Hi there! I understand you're having trouble receiving the Yoti mobile verification code while in the UAE. Let's work through this together.

First, could you provide a bit more detail? For example, have you confirmed that your mobile number is entered correctly in the app? Additionally, are you currently using a local SIM card, or is your phone connected to an international roaming service?

Once I have a bit more information, I can guide you through some troubleshooting steps.

Local SIM

Thank you for the clarification about using a local SIM. Let's explore a few possible reasons for not receiving the verification code on your Yoti app.

1. Network Signal: Make sure you have a strong mobile signal. Sometimes, weak or unstable connections can prevent message delivery. You can check this by turning airplane mode on and off to reset your connection.

2. Phone Settings: Check if there are any restrictions on receiving SMS messages. Go to Settings > Phone > Blocked Contacts to ensure Yoti isn't blocked.

3. Yoti's Status: It's also possible that there might be issues with Yoti’s services. You can check the status of Yoti here to see if they are experiencing any outages or disruptions.

4. Re-enter Mobile Number: If the above doesn't resolve the issue, try removing your phone number from the Yoti app and adding it again. Make sure to enter it correctly, including the country code for the UAE (+971).

If you've tried these steps and the problem persists, you might need to reach out to Yoti customer support again through [email protected] to see if there are any account-specific issues.

Let me know how it goes or if there's something else I can assist you with!

Which countries support Yoti local SIM?

It looks like there isn't specific information available about which countries directly support Yoti local SIM cards. However, it's important to know that the Yoti app itself can be downloaded in various countries around the world, including UAE, Albania, Argentina, Australia, and many more1.

For local SIM compatibility, I recommend checking with your local SIM provider or Yoti support directly, as they may have specific partnerships or agreements regarding local SIM usage in different countries.

Is there anything else I can assist you with regarding Yoti or your mobile device?