Hi! I see that your Yoti app crashes immediately after you start it on your Android device. Let’s get to the bottom of this together.
To begin, could you tell me if you have already tried any basic steps like restarting your device or reinstalling the app? Also, is this happening the very first time you open the app after installation, or did it work previously and just recently started crashing?
In the meantime, here’s a simple step-by-step you can try:
1. Restart your Android device — this refreshes the system and can clear minor glitches. 2. Clear app cache (if possible): - Go to Settings > Apps > Yoti - Tap on Storage - Choose Clear Cache (avoid Clear Data for now to preserve your information). 3. Verify app permissions: - Still in Yoti app settings, ensure it has necessary permissions such as camera, storage, and internet. 4. Reinstall the app: - Uninstall Yoti completely. - Reboot your device again. - Download and install the latest version from the Google Play Store.
If the crash persists after these steps, it might be due to compatibility issues with Android 10 or possibly a server-side problem. Checking for any reported outages or problems at Yoti’s status page might help confirm this: https://statusgator.com/services/yoti
Lastly, if nothing works, you can reach out directly to Yoti’s support team via their website or in-app contact form for further investigation12.
Let me know which steps you’ve done and how it goes! I’m here to help.
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New install just crashes on start and shuts down
Frank Taylor
Frank automates deployment pipelines and loves tinkering with container orchestr...
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Hi! I see that your Yoti app crashes immediately after you start it on your Android device. Let’s get to the bottom of this together.
To begin, could you tell me if you have already tried any basic steps like restarting your device or reinstalling the app? Also, is this happening the very first time you open the app after installation, or did it work previously and just recently started crashing?
In the meantime, here’s a simple step-by-step you can try:
1. Restart your Android device — this refreshes the system and can clear minor glitches.
2. Clear app cache (if possible):
- Go to Settings > Apps > Yoti
- Tap on Storage
- Choose Clear Cache (avoid Clear Data for now to preserve your information).
3. Verify app permissions:
- Still in Yoti app settings, ensure it has necessary permissions such as camera, storage, and internet.
4. Reinstall the app:
- Uninstall Yoti completely.
- Reboot your device again.
- Download and install the latest version from the Google Play Store.
If the crash persists after these steps, it might be due to compatibility issues with Android 10 or possibly a server-side problem. Checking for any reported outages or problems at Yoti’s status page might help confirm this: https://statusgator.com/services/yoti
Lastly, if nothing works, you can reach out directly to Yoti’s support team via their website or in-app contact form for further investigation1 2.
Let me know which steps you’ve done and how it goes! I’m here to help.