Hi! I’m sorry to hear the Yoti app crashes right after you start it on your Android 10 device. Let’s work through some steps to get this sorted out.

First, could you share if this happens consistently every time you try to open the app? Also, did you recently update the app or your device OS before this started happening?

Meanwhile, here’s a step-by-step guide to try:

1. Restart your device – Sometimes a simple reboot clears temporary glitches.

2. Clear app cache and data:
- Go to your device’s Settings > Apps > Yoti
- Tap Storage
- Clear Cache first, then try opening the app. If it still crashes, clear Data (note this may sign you out or reset app preferences).

3. Give required permissions:
On Android, make sure Yoti has permissions it needs, especially camera access, as permission issues can cause startup crashes. Go to Settings > Apps > Yoti > Permissions and ensure these are granted.

4. Reinstall the app:
Uninstall Yoti completely, then reinstall it from the Google Play Store. This can fix corrupted installation files.

5. Check for Android OS updates:
Go to Settings > System > Advanced > System update to see if there are any updates available for your device.

If these steps don’t fix it, it could be a rare app version compatibility issue with Android 10 WebKit environment. We might need to dive deeper or report this for a patch.

Let me know which steps you’ve tried already and if anything changes after these tries! I’m here to help. Are you able to get to the Yoti app settings on your device to start with?