Hi there! I understand you’re having trouble verifying your age with the Yoti app. To help you better, could you please share a bit more detail? For example, are you seeing an error message during the age verification process, or is the app not responding at all? Also, are you using the Yoti app or the web version on your Windows device?

While I wait for your info, here are some initial steps that often help resolve age verification issues on Yoti:

1. Check Camera Permissions: Make sure Yoti has permission to access your camera if you’re asked to take a selfie or scan an ID. On Windows, check your browser or app settings to confirm camera access is allowed.

2. Clear Browser Cache and Cookies: Sometimes saved data can cause verification loops or errors. Clearing your browser’s cache and cookies and then restarting the browser can help.

3. Use a Different Browser or Device: If you’re on Windows using a WebKit-based browser, try switching to another browser like Chrome or Edge and see if the age verification works there.

4. Ensure Document Quality: If the app is not accepting your ID, make sure the document images are clear, fully visible, and all details are readable.

5. Check for Network Connectivity: A stable internet connection is essential for Yoti’s verification process.

If you have already tried any of these or if there’s a specific error message or step where you get stuck, please let me know. We can then explore more specific fixes together.

If the issue still persists after these steps, I can guide you through contacting Yoti’s customer support for more detailed help1 4.

How would you like to proceed?