Hi there! I understand you're having trouble with Yoti app verification not working. Let's get to the bottom of this together. Could you please share a bit more about the issue? For instance:

- Are you trying to verify your identity for the first time or re-verify?
- Are you receiving any specific error messages or codes?
- At which step in the verification process do you encounter the problem?
- Have you already tried anything like restarting the app or your device?

These details will help me guide you better. Meanwhile, I can offer some general troubleshooting steps common to Yoti app verification issues on Windows 10:

1. Check Your Personal Details: Ensure all your details in the Yoti app are accurate and up to date. Sometimes mismatched info can cause verification to fail.

2. Stable Internet Connection: Verify your internet connection is stable. If you are on Wi-Fi, try switching to a wired connection or mobile hotspot to rule out connection issues.

3. Update the Yoti App: Make sure the Yoti app is updated to the latest version. An outdated app might cause verification failures.

4. Try a Different Device or Browser: Sometimes verification works better on another device or browser on Windows, such as using a laptop instead of a tablet or a different browser for web integration.

5. Clear Cache and Cookies: If you’re using a web browser for some steps, clear your browser cache and cookies or try incognito/private mode and attempt verification again.

6. Permissions and Settings: Allow the app to access your camera and microphone, as these are often necessary for scanning documents or capturing selfies.

If after these steps the problem persists, let me know if there were any error codes or messages. That info will help me look into advanced troubleshooting or account-specific issues for you. Also, if you want, I can check if there are any known issues currently affecting Yoti verification services.

Looking forward to your reply!

clicked on verify yesterday, still 'hanging' at 2nd attempt. no error message

Thanks for the details. So, your Yoti app verification is hanging at the second attempt without showing any error messages. Let's try the following steps to resolve this:

1. Restart the App and Device: Close the Yoti app completely and restart your Windows device. Sometimes a simple restart clears temporary glitches.

2. Check Camera Permissions: Since verification often requires scanning documents and selfies, please confirm that the app has permission to access your camera. On Windows 10:
- Go to Settings > Privacy > Camera.
- Ensure “Allow apps to access your camera” is turned on.
- Scroll down and make sure Yoti is allowed.

3. Use the Native Windows App or Browser: If you are using the Yoti web app, try using the Yoti desktop app or vice versa. Sometimes switching the app environment helps.

4. Check Internet Connection: Switch to a different network or disable VPNs and firewalls temporarily to rule out network issues blocking data exchange.

5. Clear Cache and Temporary Files:
- Press Windows + R, type %temp% and press enter.
- Delete temporary files here (they are safe to delete).
Also, clear cache in your browser if you’re using the web version.

6. Try Verification in a Different Browser: If using a browser, switch to Chrome, Firefox, or Edge and retry the verification.

7. Wait and Retry Later: There might be temporary server delays or high traffic. Waiting a few hours before trying again sometimes resolves hanging issues.

If these don’t help, it might indicate a backend issue or an account-specific problem. In that case, I recommend contacting Yoti Support directly at [email protected] including your account details and a description of the problem.

Let me know how it goes or if you want me to assist with any of these steps. Are you satisfied with this solution so far?

verification on iphone not responding

Thanks for letting me know the verification on your iPhone is not responding. Let's work through some steps to try and fix this issue:

1. Check Camera and Microphone Permissions:
The Yoti app needs access to your iPhone’s camera and microphone to complete verification. To check permissions:
- Go to Settings > Privacy > Camera and make sure Yoti is allowed.
- Similarly, check Settings > Privacy > Microphone and allow Yoti access.

2. Force Close and Reopen Yoti App:
Swipe up from the bottom (or double-click the home button on older iPhones), find the Yoti app preview, and swipe it away to close. Then reopen the app and try again.

3. Restart Your iPhone:
Sometimes restarting your device helps clear temporary glitches that might be causing the app to hang or freeze.

4. Update the Yoti App:
Make sure Yoti is updated to the latest version from the App Store. Outdated versions can have bugs that affect verification.

5. Reinstall the Yoti App:
If the above steps don’t help, uninstall the app and reinstall it. This can clear out corrupted files or settings impacting the app performance.

6. Check Your Network Connection:
Switch between Wi-Fi and mobile data or try a different network. A weak or unstable connection might cause the app to become unresponsive during verification.

7. Try Verification Outside Peak Hours:
Sometimes high server traffic can cause delays or freezing. Waiting and trying again later might help.

If none of these resolve the problem, it could be a temporary server-side issue or an account-specific problem. You might want to reach out to Yoti support directly via [email protected] for further assistance.

Here is a useful resource from users and official support for similar issues: Yoti App not responding on iPhone and Troubleshooting camera access for verification 1 2.

Would you like me to guide you through any of these steps? Are you satisfied with the solution so far?

What are common solutions for app verification problems on iPhone?

Great question! When it comes to common solutions for Yoti app verification issues on iPhone, here are some practical steps many users find helpful:

1. Check Camera and Microphone Permissions:
Verification often involves scanning your face and documents. Make sure Yoti has permission to use your iPhone’s camera and microphone:
- Go to Settings > Privacy > Camera and enable access for Yoti.
- Do the same for Microphone permissions.

2. Update or Reinstall the App:
Using the latest app version reduces bugs. Visit the App Store, update Yoti if available, or uninstall and reinstall it to clear any corrupted data.

3. Restart Your Device:
A reboot flushes temporary glitches that might cause the app to freeze or fail during verification.

4. Check Network Connection:
A stable internet connection matters. Try switching between Wi-Fi and mobile data or use a different network to rule out connectivity issues.

5. Clear App Cache or Data (if possible):
Although iOS doesn’t allow manual cache clearing for apps, reinstalling the app effectively resets its data.

6. Try Verification via Web Browser:
If the app keeps being unresponsive, attempt verification via the Yoti website on your phone’s browser. In some cases, this workaround helps bypass app-specific glitches.

7. Reset Location and Privacy Settings:
If camera or microphone permissions aren’t appearing or working correctly, go to Settings > General > Reset > Reset Location & Privacy to refresh permission prompts.

8. Avoid Peak Traffic Times:
Occasionally, high server demand can slow down or stall verification. Trying outside busy times might help.

If these steps don’t resolve your issue, it might be good to contact Yoti support directly for account-specific troubleshooting or to check for service outages5 6 8.

Would you like me to help you go through any of these steps? Are you satisfied with this summary of solutions?