Hi! I understand that Findmykids is showing your child as being at home when she's actually at school. Let’s work through this together to get it tracking correctly.

First, can you tell me if your child’s device has an active internet connection at school—Wi-Fi or cellular data? Also, is the Findmykids app allowed to access location services on her phone at all times, not just when the app is open?

While waiting for your answer, here’s a good step-by-step plan to troubleshoot:

1. Check Network Connection: Make sure your child’s phone is connected to Wi-Fi or has cellular data enabled at school. Without this, the location might not update properly.

2. Verify Location Services Settings: On her device, ensure Location Services are enabled and that Findmykids has permission to access location always (not just while using the app)—this is critical for accurate tracking.

3. Restart the Device: Sometimes a simple restart of the child’s phone can clear temporary glitches affecting GPS data.

4. Re-add Your Child in the App: If the above don’t help, try removing the child’s profile from your Findmykids app and adding it back again. This refreshes the connection.

5. Reinstall the App: As a last step on the device side, uninstall and reinstall Findmykids in case some app data is corrupted.

If you can confirm what you’ve already tried or any specifics about the child’s device (brand, model) and network situation, I can help tailor the next steps to fix this more effectively.

Are you able to check those location and network permissions on the child’s phone? That’s usually where the issue lies when locations don’t update properly4.

Let me know what you find, and we’ll get this sorted! Are you satisfied with the solution I provided so far?

I removed my childs profile and I'm trying to add it again, but it wants them to install pingo and add a code, they already have Pingo installed

Thanks for sharing that detail! It sounds like when you try to add your child’s profile back, the Findmykids app is prompting for the Pingo app installation and a code, even though Pingo is already installed on the child’s device.

Here’s what might be happening and how to resolve it step-by-step:

1. Check Pingo App Status on Child’s Device:
Make sure the Pingo app is fully updated to the latest version from the app store. An outdated app could cause communication issues.

2. Verify That Pingo is Properly Set Up:
Open the Pingo app on your child’s phone and check if it is logged in and linked to your Findmykids account. Sometimes, the app might be installed but not fully set up or linked, which would require re-entering the pairing code.

3. Generate a New Connection Code Within Findmykids:
On your Findmykids app (parent device), go to "Add Device" or "Add Child," and generate a new pairing code. Then enter this fresh code on your child’s Pingo app when prompted.

4. Restart Both Devices:
Sometimes restarting both the parent’s phone and the child’s phone refreshes app connections and network communications.

5. Reinstall Pingo if Needed:
If it still insists on installing Pingo, try uninstalling and reinstalling the Pingo app on the child’s phone completely, then redo the pairing process with the new code.

If the prompt persists after this, it could be a syncing issue between the apps or an account-level problem that may require support from Findmykids tech team.

Would you like me to guide you through getting a new pairing code or help with any of these steps? Also, please let me know if you see any error messages during this process.

Are you satisfied with the solution I provided so far?

Steps to reinstall child profile without Pingo code

Thanks for your question about reinstalling your child's profile in Findmykids without the Pingo code. Based on how the app works and official guidelines, the Pingo app and code are essential parts of the connection process between your device and your child's phone. Unfortunately, there isn’t a supported way to bypass entering a new Pingo code because it ensures secure pairing and privacy for your child’s location data.

Here’s why the code is needed and how you can proceed:

1. Purpose of the Pingo Code:
The Pingo code is a one-time pairing key generated by the parent’s Findmykids app. It must be entered on the child’s device to establish a secure link between devices. This prevents unauthorized tracking.

2. Reinstalling the Child Profile:
When you remove your child’s profile from your Findmykids app, the secure connection is revoked. To add the child again, you need to open the Pingo app on the child’s phone, enter the new code shown on your parent app, and confirm the pairing.

3. If Your Child Already Has Pingo Installed:
You still need to generate a new code from your Findmykids app and enter it on the child’s Pingo app. The app does not recognize previous pairings after removal.

4. No Official Bypass:
There is no official method to reinstall or reconnect a child profile without generating and entering this pairing code to ensure security and privacy.

5. Further Assistance:
If the process is not working or you're facing technical issues with the code generation or input, I recommend contacting Findmykids support directly at [email protected] for personalized help.

For more information, you can also check the Findmykids FAQ page here: Find My Kids FAQ1.

If you'd like, I can walk you through how to generate the new code and assist your child in entering it properly. Would you like to proceed with that?

Are you satisfied with this explanation so far?