Hi there! I see you're experiencing slowness or that the Findmykids app isn't working properly on your Android 10 device. To help you better, can you tell me if the app is slow to open, slow to update location, or does it crash? Also, is this happening all the time or only sometimes?

Meanwhile, here are some general steps to improve the app's performance that we can start with:

1. Restart your device: Sometimes a simple reboot clears temporary issues.
2. Check your internet connection: A slow or unstable connection can delay location updates or app responsiveness.
3. Update the app: Make sure you have the latest version of Findmykids from the Google Play Store. Updates often fix bugs and improve speed.
4. Clear app cache: Go to Settings > Apps > Findmykids > Storage > Clear Cache. This removes temporary files that might be causing slowdowns.
5. Reinstall the app: If none of the above helps, uninstall Findmykids completely and reinstall it. This can clear any corrupted data or glitches1.

If the problem continues, we can check additional settings like location permissions, battery optimization exclusions, and whether Google Maps permissions are granted to ensure the app updates location properly. Just let me know what you’ve tried or if you want me to guide you through these steps next.

Are you satisfied with this initial guidance?

App opens. Icon doesn't move

Thanks for the extra info! So the app opens, but the icon on the home screen doesn't move or respond when you try to interact with it, correct? Just to confirm—does the app itself work fine once opened, like it updates your child's location properly, or is the app stuck and not functioning beyond the icon issue?

Sometimes when an app icon seems unresponsive on the home screen, it can be due to a launcher issue or the icon shortcut being corrupted. Here’s how we can troubleshoot step-by-step on your Android 10 device:

1. Try opening the app through the app drawer (the list of all apps). If it works fine there, the home screen shortcut might be the problem.

2. Remove the problematic shortcut: Press and hold the Findmykids icon on the home screen and drag it to “Remove” or the trash bin icon that appears. This does NOT uninstall the app, just removes the shortcut.

3. Re-add the shortcut: Open the app drawer, find Findmykids, press and hold the app icon, then drag it to your home screen again.

4. Restart your phone after re-adding the shortcut to ensure smooth operation.

If this does not fix the unresponsive icon, it might be helpful to clear the launcher cache:
- Go to Settings > Apps > Locate your phone’s launcher app (could be named “Launcher,” “One UI Home,” “Pixel Launcher,” or similar).
- Tap Storage > Clear Cache.

If problems continue after this, please let me know. We can check if there's an app update or deeper launcher conflict. Also, confirm if the actual app functionality (like real-time location updates) is working or not. That way I can guide you better!

Are you okay with trying these steps?