Hi! I understand that the MS NOW app keeps freezing on your Android 10 device, which makes watching difficult. Let's work through some steps to help fix that.

First, just to get a bit more info:
- Does MS NOW freeze right after you open it, or during playback?
- Are you using Wi-Fi or mobile data?
- Have you tried restarting the app or your device since this started happening?

Meanwhile, here are some simple fixes we can start with:

1. Force Close the App and Reopen
- Go to your device Settings > Apps > MS NOW > Force Stop.
- Then open MS NOW again and see if it runs smoothly.

2. Clear App Cache
- Settings > Apps > MS NOW > Storage > Clear Cache.
- This removes temporary files that could cause freezing without deleting your data.

3. Check for App Update
- Open the Google Play Store, search for MS NOW, and see if there's an update available. App updates often include bug fixes.

4. Restart Your Device
- Sometimes a simple restart helps refresh system resources and can solve freezing issues.

5. Check Network Connection
- Since video streaming relies on stable internet, ensure your Wi-Fi or mobile data connection is strong. You might try switching networks or running a speed test.

If you've already tried these or if MS NOW still freezes:

- You might want to try uninstalling and reinstalling the MS NOW app to ensure a clean install.
- Some users have reported that disabling hardware acceleration (if the app has that setting) can help with freezing during playback—though the Android MS NOW version often doesn't expose this setting directly.
- Also, check if other apps stream content fine; if not, it might be a network or device performance issue.

If the freezing persists after these steps, please let me know the exact behavior (when it freezes, any error messages) and we'll dig deeper with advanced troubleshooting or consider updates on service status that might impact streaming.

Are you able to try these and tell me how it goes?