Hi there! I’m sorry to hear that your HomeByMe projects aren’t loading in the app. Let’s work together to get this sorted out. To start, could you tell me if you see any kind of message or error when you try to load a project? Also, have you tried any troubleshooting steps already?

Meanwhile, here’s a straightforward approach we can try to fix this:

1. Check device time and date settings: Sometimes, if your Android device’s time or date is even a bit off, it can cause issues with loading projects. Please make sure your date and time settings are set to automatic or are accurate.

2. Restart the app: Close the HomeByMe app completely (make sure it’s not running in background), then open it again.

3. Restart your device: A quick reboot of your Android 10 device can sometimes clear glitches.

4. Clear app cache: On Android, go to Settings > Apps > HomeByMe > Storage, and select “Clear Cache.” This won’t delete your projects but can free space and fix loading issues.

5. Sign out and sign back in: Logging out of your account in the app and then logging back in can refresh your project list.

6. Check internet connection: Make sure you are connected to a stable Wi-Fi or cellular network without restrictions.

If after these steps the projects still won’t load, let me know if you are stuck on a loading screen forever or if the app crashes, so I can dig deeper for you. Also, if you have tried any of these before, please share what you’ve done so I won’t repeat steps unnecessarily.

Does this approach sound good to you so far?